Guest Service Agent

2 days ago


Adelaide Region SA, Australia SKYCITY Full time

SkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge We have EOS by SkyCity, our award-winning luxury hotel, restaurants and bars, a world-class casino and our corporate offices all located in the heart of one of the world's most liveable cities, situated in the Riverbank Precinct by the Karrawirra Parri.

As part of the SkyCity Entertainment Group employing over 4,000 people who welcome and delight millions of customers each year, our vision is to be the leader in gaming, entertainment, and hospitality in our communities. Our teams are made up of people who are our heart and soul and represent over 70 different cultures. We're extremely proud of our diversity and it is important to us that our people have opportunities to learn and grow within our communities.

We are looking for Guest Service Agents to join our EOS Front Office team in our luxury hotel EOS by SkyCity.

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

**So, what does the role look like?**

Delivering on the brand promise of 'live extraordinary', our Guest Service Agents will deliver on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests, ensuring that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

As our Guest Service Agent, you will ensure that all guests receive exceptional service each day in all moments and experiences throughout their stay. You will facilitate all Front Office duties such as:

- Provide a warm welcome and fond farewell to guests upon arrival and throughout their stay.
- Perform all guest check-in and check-out tasks, and update room allocations.
- Manage and update online and phone reservations.
- Verify and settle guest-s accounts upon the completion of their stay.
- Liaise with other hotel departments such as housekeeping, concierge, spa, and the gaming team to accommodate guests' needs.
- Complete daily checklists and review daily reports/logs.
- Provide information about the hotel facilities, available rooms, rates, and amenities.
- Handle all guest enquiries, requests, and comments in a timely and professional manner.
- Upsell and reserve additional facilities and services, when appropriate.
- Excellent grooming and presentation.

**What you will look like?**

Possessing impeccable customer service skills and experience, you will utilise your high attention to detail and excellent communication skills to create an exquisite experience for our guests. You will enjoy working in a fast-paced environment and have experience delivering exceptional Front Office operations and heightened guest experiences in a luxury hotel environment. You will have a desire to work in a high performing team with the curation of exceptional customer experiences at the forefront of everything you do.

**Requirements**:

- A strong focus on customer service with Luxury Hotel background is advantageous
- Strong computer skills; fluent with Microsoft Office and experience with Opera is highly advantageous
- Excellent communication skills verbal and written; fluency in English is required
- Prior experience in Hotel Front Office operations or similar is preferred
- 24/7 rotating roster
- Problem resolution skills

**What's in it for you?**

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including:

- Free employee meals available at our employee restaurant
- In-house dry-cleaning service, which is also available for personal use at a discounted rate
- Subsidised car parking and public transport tickets
- Discounts available across SkyCity Adelaide outlets
- Employee reward and recognition programmes
- Fantastic career and professional development opportunities as we grow

No recruitment agencies please.
- The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs. SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care._


  • Guest Service Agent

    6 days ago


    Adelaide Region SA, Australia Mantra Hindmarsh Square Full time

    Offering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city’s favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket eating houses, iconic pubs and fashionable boutiques, making this hotel truly...

  • Guest Service Agent

    2 days ago


    Adelaide Region SA, Australia Minor International Full time

    **Company Description** Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. We are looking for an enthusiastic and professional Guest Service Agent to join the team at at Oaks Adelaide Embassy Suites, part-time and casual positions...

  • Guest Services Agent

    2 weeks ago


    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: - Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the...

  • Guest Service Agent

    7 days ago


    Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

    **Hotel Guest Service Agents** We have full-time and casual Guest Service Agent positions available at the Hotel Grand Chancellor. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our guests and who is determined to progress their hotel management...


  • Adelaide Region SA, Australia BreakFree Adelaide Full time

    Located within the vibrant West End University precinct, **BreakFree Adelaide** is within walking distance to the city’s hot spots, including the Convention Centre, Festival Theatre, Rundle Mall, the Adelaide Oval and more. With its superior friendly service and a variety of refurbished room types featuring all the comforts of home, you’ll love the...

  • Guest Service Agent

    6 days ago


    Adelaide Region SA, Australia IHG Full time

    **About us** Located in the city's vibrant East and home to 329 guest rooms including 20 suites. The hotel boasts unparalleled views with Adelaide's highest restaurant, Koomo and poolside bar & cocktail lounge Luna 10. With a dedicated conference floor and innovative Plaza workspace our hotel is always buzzing with leisure and corporate guests. At Crowne...

  • Guest Service Agent

    2 days ago


    Adelaide Region SA, Australia MINOR Hotels Full time

    We are looking for an experienced and enthusiastic Guest Service Agent who has the ability to assist with Food and Beverage attending at our stylish **Avani Adelaide Residences.** You will enjoy working in a high performing professional team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You...

  • Guest Service Agent

    7 days ago


    Adelaide Region SA, Australia IHG Full time

    **About us** and InterContinental Adelaide is an iconic luxury hotel located on the banks of the River Torrens, right beside Adelaide Railway Station. We operate 367 rooms, several F&B outlets and work together as a team to deliver True Hospitality to our guests. We have a great culture and are looking for a customer-centric person to join us as a full-time...

  • Guest Service Agent

    3 days ago


    Adelaide, Australia Wyndham Destinations Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Services Agent

    2 weeks ago


    Adelaide Airport, Australia Virgin Australia Full time

    Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s...


  • Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

    We have multiple full-time permanent GSA positions available at the Hotel Grand Chancellor and The Chancellor on Currie. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our guests. If you have demonstrated knowledge and experience in hotel operations or...

  • Guest Service Agent

    1 week ago


    Adelaide CBD, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Services Agent

    24 hours ago


    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave. Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities. Ensure the daily checklist and reporting is accurate. This will ensure our overnight team can perform their...


  • Adelaide Region SA, Australia IHG Full time

    **About us** At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is** **Adelaide Markets,** **this is a hotel for locals and visitors alike. The first...


  • Adelaide Region SA, Australia Pullman Adelaide Full time

    Company Description Pullman Adelaide represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Why work for Accor? We are far more than a worldwide leader. We welcome you as...


  • Adelaide Region SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: SPA140423 **Location**: Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of...


  • Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...


  • Adelaide Region SA, Australia Torrens University Australia Full time

    The Opportunity Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Customer Service Agent you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional...


  • Adelaide Region SA, Australia Torrens University Australia Full time

    The Opportunity Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Customer Service Agent you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional...


  • Adelaide, South Australia Royal Australasian College of Surgeons (RACS) Full time

    Welcome to Royal Australasian College of Surgeons (RACS)We are a professional organization dedicated to advancing surgical knowledge and skills. Our goal is to provide our guests with an exceptional level of service and support.Key ResponsibilitiesAs a Guest Service Agent, you will be responsible for:Providing exceptional hospitality and creating memorable...