Customer Service Agent

3 weeks ago

Adelaide Region SA, Australia Torrens University Australia Full time

The Opportunity

Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Customer Service Agent you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

The Customer Service Agent will perform a triage function for all student queries and provide a resolution for tier 1 general enquiries and tier 2 enquiries as knowledge deepen over time.

On a typical day in this role you will:

- Provide exceptional levels of customer service to students through high quality, accurate and timely responses to student enquiries.
- Meet performance KPIs and participate in regular performance appraisals.
- Record all student interactions in the Student Records Management System.
- Outstanding customer service and interpersonal skills

NOTE: This role does not provide sponsorship opportunities. You must have full time working rights in Australia, and be located in Australia to be considered for this role.

For more information about the role, please find the

Job Description HERE

Who are you?

To be successful in the Customer Service Agent position you will have:

- 2 years’ experience in a contact center or customer service role
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
- Ability to operate effectively in a team, contributing positively to team operations and working relationships.
- A student-service mentality and respect for balancing both people and commercial needs.
- Strong personal drive and self-motivation
- Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia._

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do
_._

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020,
_Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Flexible working conditions, allowing you to work remotely and from a campus near you
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at

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