Sales Support Consultant

2 months ago

Melbourne, Australia ERM Power Limited. Full time

Administration
- Fixed Term
- Melbourne or Brisbane

11/8/2023
- Be part of high performing team with a great team culture
- We invest time in our people and help them chart their own career trajectory
- We prioritise respect for each other, our customers, communities & stakeholders

**The world’s biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

**Lead the change, from the frontline**

As a valued member of our Retail Sales team, the
** Sales Support Consultant** will be responsible for expanding and retaining Shell Energy’s C&I customer base. This is a fixed term 12 month contract role.

Based in
**Brisbane** or
**Melbourne**, the primary focus of this role is to support the wider sales team in assisting with all aspects of processing and responding to customer and broker/consultant requests.

With respect, integrity and honesty, you will:

- Manage customer accounts and the customer enquiries;
- Hold customer meetings (Face to face, conference calls) if required;
- Respond to sales enquiries;
- Regulatory, sales and customer reporting;
- Respond to invoice and data requests and other administrative enquiries from customers and brokers;
- Assist with web portal set up and training;
- Identify opportunities for process improvement and system development to deliver greater success and business efficiencies;
- Provide administrative support to the C&I Sales customer service teams; and
- Comply with all relevant company procedures.

**What you’ll bring**

Here’s what you’ll need to thrive in this role:

- Understanding of the energy sector, preferably within a retail environment;
- Experience in successfully selling to or servicing business customers;
- Proven track record in supporting a sales team in meeting targets and KPI's;
- Excellent interpersonal skills and ability to build relationships with a wide range of stakeholders;
- Ability to manage expectations and deliver to committed timeframes in a fast paced environment;
- Demonstrated strong verbal and written communication skills;
- Ability to resolve conflict and negotiate good business and customer outcomes;
- Demonstrated desire and interest in helping customers and maintaining strong relationships;
- Ability to quickly learn and adapt to internal systems and processes;
- Competent Excel skills;
- Attention to detail;
- Ability to work under pressure;
- Ability to meet personal objectives as well as aligning to team goals; and
- Capable of working as part of a team and autonomously.

**Why join our team**

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

- **Purpose **that you can see. As a **Sales Support Consultant** you’ll have the best shot at energising a better future, one customer at a time.
- **Work **that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.
- **People **who bring the expertise and drive to succeed. Our Operations team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

Read the stories of our incredible people.

**Join us. Together, we can make the difference count.**
- Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability._

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