IT Team Leader Level 2 Operations

2 weeks ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Analyst, IT and Telecommunications

Reference: 61462

**About Monash Health**

**Digital Health Division**

The Digital Health Division (DHD) is a division at Monash Health under one executive sponsor (Executive Director Information Development) that combines three departments:

- Information Technology - provides support for the use and development of Information Technology across Monash Health;
- Program Management Office (PMO) - the objective of the PMO is to achieve consistently successful project execution that is efficient and well managed. The PMO serves as a centralised project management service for all projects related to Monash Health’s division of Information Development; and
- Electronic Medical Record (EMR) Program - department responsible for the implementation of the organisation wide EMR which allows clinicians to be able to access a patient’s clinical information in one place easily.

This structure ensures a cohesive delivery of an Information System goal of moving towards a paperless health care environment while simultaneously supporting the priorities and needs of the health service. Designed well, IT combined with the EMR will streamline clinical workflow and processes delivering improvement in quality and efficiency, with a high level of user experience improving patient care.

**About the Role**

Information Technology at Monash Health supports a wide range of Information Technology (IT) services and equipment throughout Monash Health. Reporting to the Service Delivery Manager, the Level 2 IT Operations Team Lead is responsible for providing leadership and support in the delivery of Level 2 IT support across Monash Health. This is a hands-on role requiring an experienced technician and people manager. You will lead by example and are expected to execute a significant change agenda to ensure that the best possible service is provided to our staff and patients. This role would be well suited for an experienced support practitioner with a proven track of record of service delivery improvement.
- Level 2 IT support
- Level 2 Desktop/On site support

The successful applicant will also be a key leader in the implementation of full level 2 IT support functions. This position will be based at Monash Medical Centre Clayton but will be required to work across all Monash Health sites. Please note that this is not an entry level role.
- Please refer to the attached Position Description for details on key result areas, skills and experience requirements._

**What we offer**:

- Salary packaging
- On-site fitness centre
- On-site subsidised car parking
- Monthly ADO’s (available for full-time employees)
- Free lifestyle management seminars (superannuation, retirement, etc.)
- Access to salary packaging, private health insurance and industry banking at competitive rates.

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

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