Service Desk Analyst

3 weeks ago


Melbourne, Australia Profusion PAC Pty Ltd Full time

12 month contract with a view to extension/perm
- Global financial services organisation
- Collaborative, high-performing culture
- **IT Service Desk Analyst Level 2 - 12+ month min contract**:

- **Global financial services organisation**:

- **Collaborative, high-performing culture**
- **WFH 2 days per week minimum**

**Company Overview**

Profusion is working with a global financial service client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.

**Role Overview**

In this role you'll provide Level 2 support covering escalated support for the internal business, in an ITIL framework. You will provide excellent customer service and technical expertise.

This will include but not limited to:

- End-user support
- Managing urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders

**Skills and Experience**
***
You will be a sharp and enthusiastic self-starter with ambitions to grow and learn in the Infrastructure space.

The following skills and experience are required to be considered for this position:

- Demonstrated knowledge of Microsoft operating systems.
- A strong service focus
- ITIL experience.
- ServiceNow ticketing system experience.
- Microsoft Office 365 (migration, support and management) desired
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Outstanding customer service skills.
- Excellent written and verbal communication skills

**What’s on Offer**

This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.

Benefits includes:

- Professional working environment
- Modern office close to a major CBD train station
- Competitive daily rate
- Hybrid model WFH 2 days

Profusion respect people, value diversity and are committed to equality.


  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Technology People Australia Full time

    Service Desk Analyst Contract 6 Months- $ Per DayMy client is looking for a Service Desk Analyst to join a busy service desk.Key Skills: Excellent communication experience Service Now experience Ability to have a high first fix rate Must be able to demonstrate professionalismThis role is 6 months and will be hybrid for the right Service Desk Analyst.


  • Melbourne, Australia Profusion Group Full time

    **Company Overview** *** Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team. **Role Overview** *** Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate...


  • Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way.Essential: Minimum of 23 years' experience in an IT support/helpdesk/service desk role...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Granite Consulting Full time

    Amazing culture Melbourne based with some regional travel Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...

  • Service Desk Analyst

    3 weeks ago


    Melbourne City Centre, Australia HAYS Full time

    8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD 1ST & 2ND LINE TECHNICAL SUPPORT - Immediate Start - Professional, friendly team working within a collaborative environment - Hybrid work environment, providing support to CBD Office IT Service Desk Analyst job available at cutting-edge Energy organisation |...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Granite Consulting Full time

    Amazing culture Melbourne based with some regional travel Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...


  • Melbourne, Australia Corptec Technology Partners Full time

    **About Corptec** - Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia’s best and brightest in FinTech, Retail, Telco, and Government organizations. We’re urgently hiring an **IT Service Desk Analyst** to join our client. As a...


  • Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    4 weeks ago


    Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....


  • Melbourne, Australia Citywide Full time

    **IT Service Desk Analyst**: **Job no**: 494574 **Work type**: Full time **Location**: Melbourne - CBD & Inner Suburbs **Categories**: Information & Communication Technology Citywide have an opportunity for a **Level 1 Service Desk Analyst** to join our close knit and supportive team. Reporting to the IT Service Desk Lead, you will be handling technical...


  • Melbourne, Victoria, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing- $76,783 - $83, % super MelbourneThe Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple offices. The IT...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Specsavers Full time

    Job Family Support Office | Job Category Technology / IT Apply by 14/ What you'll doWhat we can offer youAt Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. Which is why we've...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Specsavers Full time

    What we can offer youAt Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. Which is why we've been accredited as a Great Place to Work for the last four years running, and listed...


  • Melbourne, Australia Certus Recruitment Group Full time

    **Digital Service Desk Analyst** **Melbourne CBD** **92-105k Salary + Super + Benefits** Our enterprise-level client, a recognised name, is experiencing growth throughout Australia. Due to their ongoing commitment to excellence and their large digital transformation, they have an immediate opening for a Digital Service Desk Analyst to be based in Victoria,...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Profusion PAC Pty Ltd Full time

    6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 6+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion...