Senior servicedesk engineer
6 months ago
Milestone IT is currently working with this brilliant healthcare client who right now has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team.
Working with a team of IT specialists, you will be providing Level 1 support to users
Key Responsibilities include:
Assisting the level 1 team with resolving the service desk tickets Resolve the complex issues raised by the level 1 team Work with the Engineering Team as a cross-over resource Work closely with the Team Leader to resolve escalated issues Mentor the L1 service desk team and help develop documentation Provide support for Active Directory, operating system builds from images, and troubleshooting Performing proactive and reactive troubleshooting to identify potential problems Provide reports as requested by the management or by the customerSkills we are looking for:
Minimum of 2-3 years experience of performing level 2 support Detailed knowledge and experience of Microsoft Office Suite Detailed knowledge of various desktop and server operating system High level of experience with O365 Strong networking knowledge Strong understanding of Citrix Friendly welcoming professional with good telephone manners. Well-presented, hardworking, and enjoys working in a Team Possess great written and verbal communication skills. Work well independently and productively within a small team environment.-
IT Servicedesk engineer
6 months ago
Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with this brilliant organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team. Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone Key Responsibilities include: Providing IT support over the phone Providing...
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