Desktop Support Engineer

7 months ago


Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full time

Are you a tech-savvy problem solver with a passion for providing top-notch IT support? We're seeking a skilled and dynamic IT Desktop Support Engineer to join our team and take our IT services to the next level. If you have a strong background in PowerShell scripting, and SCCM deployment, and thrive in delivering exceptional onsite face-to-face support, we want to hear from you

Key Responsibilities:

Provide Level 1/2 IT support to end-users, troubleshoot hardware and software issues, and deliver effective solutions. Utilize your PowerShell scripting expertise to automate routine tasks, streamline processes, and enhance efficiency. Leverage SCCM deployment skills to manage software installations, updates, and configurations across our network. Deliver outstanding face-to-face support, building positive relationships with users and ensuring their technology needs are met onsite. Collaborate with cross-functional teams to identify and implement IT improvements, contributing to the overall technology roadmap.

Qualifications:

Proven experience as an IT Desktop Support Engineer, handling Level 1/2 support requests. Strong proficiency in PowerShell scripting for automation and task simplification. Hands-on expertise with SCCM deployment for software distribution and updates. Exceptional onsite support skills, with the ability to communicate technical concepts effectively to non-technical users. Familiarity with various operating systems (Windows, MacOS) and hardware components. Strong problem-solving ability, adaptability, and a customer-focused mindset.
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