Team Leader
4 weeks ago
An exciting permanent and full-time opportunity has arisen for a talented Team Leader to join our sales team
Reporting to Team Manager you will Lead, coach and manage a team of Customer Service Consultants to deliver customer services within the agreed service level, quality standards, and growth targets. This is a hybrid position based out of our Melbourne or Brisbane office. In-office requirement will be 1 - 2 days per quarter.
**What will your day look like?**
- Lead, develop, coach, and manage the performance of the Customer Service team to ensure services are delivered in accordance to agreed standards, guidelines, and procedures; and to achieve the service, growth, and retention targets;
- Monitor and manage the incoming call volume through queue management and implement contingencies as required;
- Proactively manage change by coaching and leading the team through the change management process;
- Analyse results and performance, and determine strategies to improve growth, retention, service capability and performance;
- Work with other Team Leaders and other Bupa business units in achieving Customer Service objectives; and
You may also carry out any other duties reasonably requested by Bupa from time to time.
**Why work at Bupa?**
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.
Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do - helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier - our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health - from mental and physical, to financial, social and environmental wellbeing.
Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
**What do I need?**
- Minimum five years Contact Centre experience, with a minimum of two years experience in a leadership role desirable;
- Hold relevant Degree or Post Graduate qualification in business desirable
- Possess excellent leadership, people / stakeholders and team management skills;
- Possess workflow management and efficiency skills;
- Demonstrate understanding of contact centre practices, contingencies and operations;
- Possess influencing and negotiating skills; and
- Possess high level of written and verbal proficiency.
**About Bupa Asia Pacific**
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
-
Knowledge and Process Team Leader
1 week ago
Melbourne Airport, Australia Team Global Express Full timeAbout the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...
-
Fleet Team Leader
2 weeks ago
Port Melbourne, Australia Team Global Express Full timePurpose of the Job To be successful in this position you would provide leadership and management all Refrigerated fleet activities at Team Global Express Refrigeration Melbourne. Primary Duties & Responsibilities include but not limited to: - Efficient organisation and management of all depot PUD staff and resources.- Ensure local fleet organisation and...
-
Team Leader
2 weeks ago
Melbourne, Australia Melbourne Health Full time-Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: Melbourne Health Salary: Salary not specified Occupation: Medical Reference: 64179 **Team Leader** - ** Targeted Long Term Intervention Team Leader (SW3, OT3, RPN4, P3)**: - **Northern Area Mental Health Service - Hotham Street Community Team (Preston)**: **Your New...
-
Team Leader
2 hours ago
Melbourne, Australia AA Appointments Full time**TEAM LEADER - CONTACT CENTRE** **LOCATION: MELBOURNE** **SALARY PACKAGE: $85K - $90K Base + Super + Performance Incentives** - Modern and comfortable office - International global leader - Adventure travel group **ABOUT YOUR NEW EMPLOYER** Our client is an international adventure travel group that boasts world-wide career progression, excellent...
-
Team Leader
7 months ago
Melbourne, Australia Brightside Recruitment Full timeSenior Leadership Role - Melbourne Wide - Social Work **Organisaiton**: Brightside Recruitment is seeking a passionate individual is keen on making a difference to the lives of young people facing homelessness. Leading the way and making a real difference to at-risk young people's lives. **Role**: The Team Leader is responsible for the day-to-day...
-
Team Leader
2 hours ago
Melbourne, Australia Westpac Group Full timeFull time, permanent opportunity based in 150 Collins Street Melbourne - We’ll offer competitive remuneration and a hybrid work arrangement - Challenge yourself to lead a specialised team of Credit Assessors **How will I help?** As a Team Leader you will be a key Member of the Mortgage Operations Team and your role is paramount in contributing to Westpac...
-
Team Leader
3 weeks ago
Melbourne, Australia Superior People Recruitment Full timeWe are seeking an experienced Team Leader to oversee reception and administration staff at multiple locations across Melbourne. **We are seeking a Team Leader who can;** - Ensure 6 Star Service standards are met - Treat clients in a professional manner; and meet their needs with efficiency, competency and timeliness - Represent the client’s organisation...
-
Team Leader
7 months ago
Melbourne, Australia Probe CX Full time**About the Role** We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists. This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes. As the Team Leader, you will be responsible for the management of team performance and...
-
Team Leader
2 months ago
Melbourne, Australia Yooralla Full time**Job no**: 494616 **Work type**: Full - Time (Auto) **Location**: Melbourne CBD, Eastern Melbourne, Northern Melbourne, Southern Melbourne, Western Melbourne **Categories**: Occupational Therapist Position Description **Team Leader - Occupational Therapy** **Location**:Melbourne - various locations **Vacancy Type**: Permanent, Full-Time **Job reference**:...
-
Team Leader
1 week ago
Melbourne, Australia Accountancy Options Full timeManage a team of 15 in this growing organisation with exceptional culture - Work 3 days from the CBD office and 2 days from home - Customer, member and employee focus is the absolute priority Our client, a financial services firm in the CBD, is recruiting a Team Leader to join their ranks due to internal movements within the business. Lead this team of 15...
-
Team Leader
7 months ago
Melbourne, Australia Dynamic Outreach Full time**Team Leader Position** We are Looking for **OUTGOING, FUN and HARDWORKING** Team Leader to join our growing team. **About us**: Dynamic Outreach is a growing Agency specializing in face to face fundraising. Our mission is to help charities to grow their full fundraising potential by attraction new quality donors for them. **About the role**: We are...
-
Team Leader
7 months ago
Melbourne, Australia Austin Health Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 50739 - **Team Leader - Full time role ADO**: - ** Base rate + salary packaging + super + five weeks annual leave**: - **...
-
Team Leader
5 months ago
Melbourne, Australia Yooralla Full time**Job no**: 494593 **Work type**: Full - Time (Auto), Part - Time (Auto) **Location**: Eastern Melbourne, Northern Melbourne, Southern Melbourne, Western Melbourne, Various Locations, Melbourne CBD **Categories**: Psychologist **Team Leader - Specialist Behaviour Support (SBS) Practitioner** **Location**:Flexibility to work across various sites (North,...
-
Team Leader
7 months ago
Melbourne, Australia Western Health Full timeLocation: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Engineering, Facilities Management, Health and Allied Health Reference: 53438 Are you a dynamic leader with a passion for Facility Management? Are you skilled at motivating teams and ensuring operational excellence?...
-
Team Leader
2 weeks ago
Melbourne, Australia Alinta Energy Full time**Use your exceptional leadership skills to support and grow individual abilities**: - **Full time permanent role with rewarding salary**: - **Join an innovative company and be based in the CBD** ***About Alinta Energy**: **At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local...
-
Team Leader
2 weeks ago
Melbourne, Australia Computershare Full time**We give you a world of potential** We have an excellent opportunity for a Team Leader to join our Plans Operations team, based in our Yarra Falls office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role. Computershare Plan Managers (CPM) is the division within Computershare responsible...
-
Team Leader
1 week ago
Melbourne, Australia Department of Families, Fairness and Housing Full timeTHE ROLE **Work Locations**: **Secure Care Services Units**: Young Men's Unit - Ascot Vale Road, Ascot Vale & Young Women's Unit - Bloomfield Avenue, Maribyrnong The Team Leader is responsible for the direct care, safety and support of clients in a residential unit and provides professional supervision to a team of Direct Care Workers VACCINATION...
-
Team Leader
7 months ago
Melbourne, Australia Zoom Recruitment Full timeJoin our dynamic and successful National Recruitment Agency, specialising in Temporary and Permanent Recruitment across various sectors, including Industrial, Commercial, Civil, Mining, and Construction. Recognized as a certified “great place to work,” we’ve achieved remarkable growth, servicing blue-chip companies nationwide. **About the Role**: As...
-
Team Leader
2 weeks ago
Melbourne, Australia Programmed Full timeThe responsibilities of the Team Leader consist of but are not limited to: Ensure all tasks are carried out in a safe and efficient manner consistent with established procedures, policies and practices Work in conjunction with the Project Manager to maintain and develop accurate records of operations and plans. Oversee Property Services employees and...
-
Team Leader
7 months ago
Melbourne, Australia JobAlly Full timeWork Close to Home and for a reputable provider - Great support from management and corporate office - Salary + benefit of $15900 salary packaging - Our client is a reputable not for profit organisation who currently have an opportunity for a leader in the disability services sector to join their team. This role will see you supporting with care team a...