Operations Delivery Manager

7 months ago

Port Melbourne, Australia oOh! Full time

**Who we are**:
We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers and universities.

**Join Us**:
Join an organisation united by drive, creativity, innovation, and community. We show up and we are all here to be bold, to be brave, and to push the boundaries in Out Of Home advertising. United by our commitment to imagination, you will have the opportunity to collaborate with diverse, talented, and dedicated colleagues across Australia and New Zealand who are all passionate about raising the bar each and every day. Realise your potential and make an impact with us.

**The Opportunity**:
Based from our inner city office in Port Melbourne and reporting to the State Operations Manager the role of the Operations Delivery Manager is to work with Managers and Team Leaders within the Commercial and Operations Division to ensure the delivery of contractual obligations and service level agreements (SLA’s) of our Commercial Partner contracts. The individual teams within the group are made up of Posting and Cleaning, Maintenance, Rail, and Service Delivery teams.
- Manage and oversee tracking, forecasting, scheduling, and reporting within a Field Operations Team
- Develop and maintain operational dashboards and reports
- Drive operational performance
- Provide guidance and support to Team Managers and Workforce Planner to ensure SLA delivery
- Detailed analysis on operational performance and opportunities for improvement
- Collate data from multiple data sources and develop monthly operational reports and quarterly performance reports that show SLA delivery in a clear and concise manner for key stakeholders
- Assist in the development of Operational process and procedure manuals
- Ensure consistently high service standards are delivered to both internal and external stakeholders

**What we need from you**:

- A confident, collaborative leader with a flexible approach who exhibits positivity in challenging situations.
- 5+ years’ experience in an analytical or workforce planning role.
- Previous experience in working in an operational field services role is desirable.
- Proven experience in delivering commercial SLA’s.
- Exceptional data management, collection, and analysis skills.
- Articulate and methodical and an ability to problem-solve.
- Proficient in MS Office and related dashboard tools (eg, Power BI)
- Self-motivated, high attention to detail, adaptable with a positive attitude.
- A strong sense of initiative.
- Unrestricted work rights in Australia.

**Our Benefits**:

- Best You - We strongly encourage our people to be their best selves and we have internal and external training??? plus structured and defined career paths, NGEN memberships???, peer mentoring, team shadow opportunities
- Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance
- Support You - We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing, and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers
- Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos

oOh is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

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