Head of Operations Delivery

2 months ago

Melbourne, Australia Jetstar Full time
Job Description

  • Be a part of our Jetstar Operations Leadership Team
  • Deliver leadership to our Operations Delivery, Operations Control Centre and Workforce Planning Teams
  • Live the travel dream with immediate access to our famous staff travel benefits

Love travel and passionate about all thing’s aviation? You’re in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

We now have a rare opportunity available in the role of Head of Operations Delivery for our Australia and New Zealand airline.  Reporting directly to our Chief Operating Officer, you will act as a crucial member of the Jetstar Operations Leadership Team, whilst delivering exceptional people leadership to our Operations Delivery, Jetstar Operations Control Centre (JOCC) and Workforce Planning Teams. You will hold accountability for the delivery of the Jetstar Airways crew resource framework whilst maintaining operational control of the fleet on a ‘day of ops’ basis.

Your new areas of focus

As Head of Operations Delivery, your focus will include:

  • Leadership of Operations Delivery teams including crewing operations, operations control, dispatch operations, customer operations and other operational services
  • Ensuring delivery of workforce planning functions across our largest work groups in Cabin Crew and Flight Crew delivering a long and short term resource plan to ensure optimal utilisation of the workforce across Jetstar Operations
  • Driving a safety culture, ensuring that the safety of our team members and customers is our number one priority, including the production of safe and compliant rosters that minimise fatigue and accountability for aircraft being legally crewed under the CASA Regulations and relevant Industrial Agreements
  • Identifying and leading the implementation of opportunities to achieve Jetstar’s strategic, commercial and cost objectives – delivering a strategy that achieves the agreed Operations Delivery service goals
  • Delivering transformational change in how Jetstar manages its operations, specially in respect to aircraft and crew planning, day-of-operations and customer recovery
  • Ensuring that Operations Delivery achieves its financial targets, including through the preparation, implementation, monitoring and control of the function’s budget
  • Developing a deep understanding of Jetstar’s Industrial Agreements, including identifying opportunities and constraints and partnering with stakeholders to convert opportunities into optimised outcomes and developing strategies to address constraints

About you
We’re searching for someone who:

  • Has significant experience within an airline operations environment or workforce planning
  • Brings a genuine passion for people leadership, demonstrated through significant management experience and success in leading and developing a large and complex team
  • Strong commercial and business acumen with a demonstrated ability to maintain a strategic focus
  • Experience which balances cost, customer service and compliance.
  • Financial management skills and experience in managing a sizeable budget
  • Knowledge of aviation compliance requirements and obligations related to union consultation and employment agreements
  • Relevant technology or data analytics/automation experience highly regarded
  • Relevant tertiary qualification in Business Management or related degree (post graduate qualifications highly regarded)

Your life at Jetstar is unlike any other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters, plus Jetstar Branded Airlines (JBA’s) in Singapore and Japan.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar.  Let’s takeoff together

We can’t wait to hear from you.

Applications close: Sunday 17 November


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