Concierge and Building Administration Manager

2 months ago

Bondi Junction, Australia Challenger Security Full time

**About us**:
As industry leader, Challenger Security provides superior security and concierge services to clients with the most recognised local and global brands. Our capabilities and success lie in delivering the highest levels of service and professionalism to high-end luxury retailers, shopping centers, schools, corporate and commercial facilities, government organisations as well as media and technology clients.

**The Role**:
We are seeking an experienced **Concierge and Building Administration Manager **to join our friendly and high performing team. In this largely autonomous role, you will be responsible for ensuring that all aspects of the building are exceptionally presented, and all facilities are functionally working and are safe and secure. You will be responsible for all day-to-day activities and liaison with internal and external stakeholders associated with the building.

**Key Responsibilities**
- Oversee tenant access cards, issuing and cancelling as needed.
- Manage daily mail collection and coordinate deliveries, ensuring timely notifications to tenants.
- Maintain building registers and records diligently.
- Act as Chief Fire Warden, participating in drills and evacuations.
- Allocate parking spaces, handle tenant inquiries, and resolve complaints professionally.
- Create and update operational procedures with managing agents.
- Maintain a register of complaints and escalate issues for timely resolution.
- Greet visitors and assist tenants with access needs.
- Serve as the primary contact for contractors and cleaning staff, addressing any issues.
- Prepare daily and weekly reports for client representatives.
- Promote work health and safety practices and manage incident reporting.

**Skills & Experience**
- Minimum two years of experience in building operations and tenant relations.
- Strong verbal and written communication skills for interacting with tenants and stakeholders.
- Professional presentation and demeanour.
- Highly organized with multitasking and prioritization skills.
- Commitment to exceptional service and prompt resolution of inquiries.
- Familiarity with fire safety protocols and experience in drills and evacuations.
- Strong analytical skills for effective issue resolution and decision-making.
- Ability to manage projects from initiation to completion.
- Knowledge of work health and safety practices.
- Strong collaboration skills to foster positive relationships with stakeholders.
- Current police check required; security licence preferred but not mandatory

**Why Work for Us?**
- ** Competitive Pay & Financial Security**:Enjoy reliable, full-time employment with secure, and highly competitive fortnightly pay and additional benefits.
- ** Exclusive Discounts**: Access special offers from top retailers like Woolworths and Amazon through our highly regarded benefits app.
- ** Iconic Clients**: Boost your resume by working with prestigious local and global brands.
- ** Supportive Team**: Collaborate with passionate industry leaders and supportive mentors.
- ** Skill Development**: Advance your career with ongoing training opportunities.
- ** Cutting-Edge Technology**: Utilise state-of-the-art tech to streamline your work and achieve more in less time.
- ** Variety of Work**: Gain experience in various areas and locations, keeping your role dynamic and engaging.
- ** Promotion Opportunities**: We value talent and promote from within, fostering and encouraging career growth and development.

**How to Apply**:
Submit your resume and cover letter.

(NSW Master Licence: 410 392 764)

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