Entry-level Customer Service

5 months ago


Sydney, Australia HAYS Full time

An amazing opportunity to join a fast-growing start-up and propel your career in finance or insurance

**Your New Company**

A huge global player in the insurance industry, starting up here in Australia. A fantastic opportunity to be part of a small 'start-up' culture with the foundations of a successful international business. Connect with leadership daily, feel valued, breed innovation and ideas whilst working in a dynamic, fun and agile environment No day will be the same, making it an amazing opportunity for those looking to start their careers in insurance or finance.

**Your New Role**
- Serve as the first point of contact for all inbound enquiries from potential or existing brokers and business partners on matters related to products, renewals, process and system enquiries.
- Strive for first contact resolution, ensuring all issues are addressed effectively during the initial interaction
- Use knowledge of our products and services to guide clients through resolution steps
- Keep brokers informed of progress and maintain open communication
- Developing and maintaining meaningful working relationships with our brokers

**What You'll Need to Succeed**
- Previous customer services experience in a contact centre, hospitality, retail or any other customer-centric role
- Analytical and problem-solving skills whilst being able to work under pressure
- Self-motivated and target-oriented with proven examples of meeting and/or exceeding KPIs
- Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships
- The ability and willingness to take initiative

**What You'll Get in Return**
- New North Sydney office with amazing views, exceptional culture
- Career progression opportunities, join our fast-growing company
- 60K + Super + Annual Performance bonus of up to 10% of base salary
- Full training to set you up for success
- Paid day off on your Birthday
- Monthly company lunches
- Stocked kitchen pantry

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