Business Development Executive

2 weeks ago

Canberra, Australia Crowne Plaza Hotels & Resorts Full time

**_About us_**

Located on the corner of Sussex and Bathurst Streets, the newly built Crowne Plaza Sydney Darling Harbour is 152 modern guest rooms and suites vertically suspended in a prime position. Just a 5-minute stroll to the CBD's commercial and transport hub, the lively Darling Harbour precinct and the International Convention Centre. Access is easy and fast from Town Hall Train Station — only a short 3-minute walk from the hotel.

Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips. With 3 restaurants and bars throughout the hotel, breakfast, lunch, after-work drinks and dinner are all taken care of. Our sleek contemporary spaces are perfect for meetings, private dinners, cocktail receptions or special events, allowing guests to transition effortlessly from 9-to-5, to 5-to-9. And then there's the spectacular views from our roof-top where guests can make a splash in our Instagram-worthy floating infinity pool.

**_Your day-to-day_**

**People**
- Develop and maintain great working relationships with key clients and outside contacts to increase revenue
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Interact with outside contacts: guests, vendors, and other contacts as needed

Produce conference and event proposals while adhering to company standards

**Financial**
- Meet or exceed dedicated segment revenue goals and maximise profitability
- Actively pursue opportunities to enlarge the Locally Negotiated Corporate sales base, create an ongoing pipeline, and successfully shift business from the competition through active engagement with the customer via face to face or voice conversations.
- Identify new source markets and create strategies to penetrate them, including conducting opportunity research using subscribed channels to identify potential new business and opportunities.
- Managed assigned account base to exceed targets with the implementation of effective sales plans and activities.
- Identify trends in movement of market mix, pricing, and competition to target prospects and the right business mix, and develop mitigation plans.
- Actively pursue opportunities to enlarge the sales base, create an ongoing pipeline, and successfully shift business from the competition

**Guest Experience**
- Support sales initiatives for the Hotel with site inspections, client entertainment, familiarisations, and other events that form part of the sales and marketing plan
- Develop and maintain contact with key decision makers, key influencers, meeting planners, professional conference and event organisers, and other producers closely aligned to each business unit
- Develop and maintain strong relations with stakeholders whose support, cooperation, and services are critical to the success of sales
- Communicate client requirements and other relevant account / segment information to all relevant departments to ensure their expectations are exceeded and partner closely with the Conference and Events Manager.
- Ensure that all stakeholders are made aware of systems, procedures, and information relating to the delivery of all revenue from sales market segments
- Act as a trusted business advisor and champion by clients; ensure that commitments are met and value is delivered
- Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
- Update Delphi following all conversations and meetings with clients
- Ensure the delivery of positive guest experience across all aspects of sales while meeting the brand expectations and creating unique guest experiences

**_What we need from you_**
- Minimum 1 years of demonstrated Sales experience with a proven track record of success driving repeat business. Hotel/hospitality experience advantageous but not essential
- Good understanding of hotel systems and revenue management principles
- Undertaken formal sales training program (internal or external)
- In-depth knowledge of sales principles and techniques and strong client management, problem solving, negotiation and organisation skills
- Ability to interact with multiple stakeholders
- Flexible and adaptive working approach
- Excellent written and verbal communication skills
- Experience working in a team environment
- Use of Delphi and Opera is advantageous but not essential. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitleme

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