Aps4 - 6, Rover-rav Level 2 Technical & Business

2 weeks ago

Canberra, Australia Australian Department of Infrastructure and Regional Development Full time

**Title**:

- APS4 - 6, ROVER-RAV Level 2 Technical & Business Support Officer**Classification(s)**:

- APS Level 4; APS Level 5; APS Level 6**Employment Type**:

- Ongoing/Non-Ongoing, Full Time/Part time**Salary**:

- $69,515 - $96,267 per annum plus 15.4% superannuation- The department has an Individual Flexibility Arrangement (IFA) Framework to provide salaries that are consistent with other Commonwealth Public Sector Agencies and to reward and retain high performing employees at the APS6 and Executive Levels._
- Under this Framework, APS6 and Executive Level employees will have access to the IFA Framework on engagement, promotion or movement from another Commonwealth Public Sector Agency. Access to the IFA Framework is consistent with the provisions of clauses 16, 17 and 19 of the Department of Infrastructure and Regional Development Enterprise Agreement 2016._
- For more information on the IFA Framework and to understand what remuneration the department can offer, applicants are strongly encouraged to contact _

**Business Division**:

- Road and Vehicle Safety**Branch / Section**:

- Vehicle Safety, Policy and Partnerships**Location**:

- Canberra**Security Clearance**:

- Baseline Vetting**Job Reference No**:

- 42665**Contact Officer**:

- Brad Indrele on 02 6274 7235**Closing Date**:

- 11.59pm AEDT Sunday, 26 March 2023**Our Department Values**

Our values set the direction for what it means to work in our department. They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we use to acknowledge and attract, retain and recruit into our department.
- ._

**A little bit about us**
The Road and Vehicle Safety Division aims to improve road safety and reduce road trauma. The division has three main functions; setting the policy direction for road safety through the National Road Safety Strategy 2021-30, the development and maintenance of legislation including the Road Vehicle Standards Act 2018 (RVSA) and other legislative instruments and vehicle standards, and regulation of the first provision of vehicles in the Australian market including vehicle certification, imports, enforcement and vehicle recalls.
- The Vehicle Safety Policy and Partnerships Branch is responsible for driving the development and implementation of legislation, procedures, guidelines, systems and workforce capability for the recently introduced Road Vehicle Standards (RVS) legislation.

**The opportunity we have available**
The team’s functions include technical and business support relating to the ICT systems ROVER and the Register of Approved Vehicles (RAV) these systems integrate all approvals and activities under the RVS legislation.

**What will you do?**
- Key duties include:

- assisting in managing and maintaining the ROVER IT system (using Microsoft Dynamics 365 CRM and Intelledox), including creating queries, and establishing and maintaining standard reports
- pro-actively managing and monitoring mailboxes, databases and dashboards
- user access management, including management of user profiles, access, and licences
- responding to enquiries and resolving simple and complex system issues
- responding to complaints and engaging with stakeholders
- assisting with the categorisation of issues and incidents not able to be addressed and facilitating escalation to, and resolution by, the relevant areas
- responding to requests for system and/or data model changes and facilitating these requests
- managing and maintaining related webpages
- maintaining ROVER User guides and support documentation
- delivering ROVER training.

**What else can we offer?**
- Exposure to high profile and exciting projects
- Networking opportunities across the department and wider APS
- Capability development opportunities focused on your individual career goals
- Mentoring and access to the department’s Professional Coaching Scheme
- Flexible working arrangements where appropriate, including part time hours, home based work and job sharing
- Support for women’s progression into senior leadership

**Who are we looking for?**
The person we are looking for has:

- demonstrated experience in specialised system and/or client support
- demonstrated data management, system management, and/or service support experience
- the capacity to manage activities and/or multiple tasks, to meet deadlines
- highly-developed interpersonal skills and the ability to work in a team that fosters a culture of continuous improvement, teamwork, integrity and respect
- excellent communication skills, with a proven ability to respond to stakeholders and escalate issues
- the ability to work to a professional standard in a high-pressure, complex environment, demonstrating resilience
- experience in stakeholder engagement
- a future focus, is outcomes driven and demonstrates excellent judgement.
- The below experiences and skills will be highly regarded:

- f

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