Student Management Officer
2 months ago
**Commencing salary: $66,052 per annum plus 11% superannuation and annual leave loading**:
- ** Full-time and ongoing opportunity**
**Benefits**:
- Reward and Recognition Programs
- Learning and Development Opportunities
- Myki Commuter Club
- Onsite Medical Centre
- On Campus Café and Restaurant
- Novated leasing
- Employee Counselling Services
**About the role**:
We have an exciting opportunity for a motivated and committed individual to join the Student Management Team at the Institute as a Student Management Officer. The role will provide professional and timely administrative process and operational support to the VET Education programs and also customer service to all areas of the Institute.
**Key duties and responsibilities**:
- Provide timely and professional student administrative processes and operational support to VET Education Programs.
- Provide excellent customer service and general advice to prospective and current students, employers and staff members.
- Ensure accurate and course enrolment information is recorded through the use of the Institute’s Student Management Systems (SMS).
- Ensure that all requirements are met in relation to VRQA and Epsilon compliance standards.
- Assist the Manager VET Operations, Student Management Leader and Student Management Coordinator as required.
- A relevant Degree with relevant work experience ideally in Business Administration or similar field; or a suitable combination of lesser qualifications and significant relevant experience.
- The ability to liaise effectively with governing bodies and Industry ensuring the appropriate levels of communication are maintained.
- Significant experience in customer service with the ability to foresee client needs in advance and actively identify areas for improvement and executing strategies to enhance the overall customer service experience.
- Excellent interpersonal and communication skills (both verbal and written) with the ability to be responsive to client needs.
- Ability to prioritise work independently with mínimal supervision to ensure deadlines are met.
- Demonstrated proficiency in using student management software programs along with strong administrative skills that contribute to the development of effective student management systems.
- Demonstrated behaviours that align with the William Angliss Institute Values.
**How to Apply**:
Please view** position description** for further information about the duties and responsibilities required for the role.
**Applications must include**:
- A current resume;
- A separate document addressing each of the **Key Selection Criteria located on page 6 of the position description**.**
**Applications Close: Monday 28 August 2023 at 12pm.**
**Further Information**:
**About Us**:
William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.
The Institute prides itself on its passionate and dedicated people who reflect the organisation’s values:
- Personal Responsibility
- Inspiration
- Empowerment
- Community
- Expertise- The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged._
- The Institute is fully committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, ability sexuality, socio-economic status, gender identity or gender._
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