Student Management Coordinator

1 week ago

Melbourne City Centre, Victoria, Australia William Angliss Institute Full time

Commencing full-time salary $91,176 per annum plus 11% superannuation:


  • Full-time and ongoing opportunity

About the role:


We have two exciting opportunities for highly motivated and committed individuals to join the Student Management Team as the Student Management Coordinator - Centre for Food Trades and Culinary Arts and or Student Management Coordinator - Centre for Tourism and Hospitality.


The roles will supervise Student Management Officers within their respective Centres ensuring their efficiency and effectiveness and creating a positive morale and working environment.


Key duties and responsibilities include:

  • Provide guidance and support to Student Management Officer's.
  • Coordinate student management services for VET Education.
  • Establish and maintain effective systems and procedures.
  • Review and evaluate student management services.
  • Manage responses to student enquiries, requests and complaints.
  • Monitor the integrity of AVETMISS data and ensure Student Management Officers take remedial action to ensure data meets the standards as outlined in the HESG Performance agreement.
  • A relevant tertiary qualification and experience.
  • Previous experience in a similar environment with emphasis on customer service and implementing continuous improvement strategies.
  • Knowledge and experience operating a student management software system.
  • Sound knowledge of Vet environment and the requirements of service agreements with the Higher Education and Skills Group of the Department of Education and Early Childhood Development.
  • Excellent interpersonal and communication skills and ability to contribute to, and be a part of cross departmental teams and communicate effectively with Institute staff, students and industry personnel.
  • Demonstrated ability to problem solve and provide solutions.
  • Proven experience in effectively managing performance of direct reports.
  • Demonstrated behaviours that align with the William Angliss Institute Values.

Benefits:

  • Reward and Recognition Programs
  • Learning and Development Opportunities
  • Myki Commuter Club
  • Onsite Medical Centre
  • On Campus Café and Restaurant
  • Novated leasing
  • Employee Counselling Services

How to apply:

Please view both the
position descriptions for further information about the duties and responsibilities required for the role.

Applications must include:

  • A current resume;
  • A separate document addressing each of the **Key Selection Criteria located on page 6 of both the
    position descriptions.**
    Applications close: Monday 7 August 2023 at 12pm.

Further Information:

About Us:

William Angliss Institute is Australia's largest specialist centre for foods, tourism, hospitality and events education and training.

The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.

The Institute prides itself on its passionate and dedicated people who reflect the organisation's values:

  • Personal Responsibility
  • Inspiration
  • Empowerment
  • Community
  • Expertise
  • The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged._
  • The Institute is fully committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, ability sexuality, socioeconomic status, gender identity or gender._

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