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Student Management Officer

4 months ago

Melbourne City Centre, Australia William Angliss Institute Full time

**Commencing salary $59,632 per annum plus 11% superannuation and annual leave loading**:

- ** Full-time and Ongoing Opportunity**

**About the opportunity**:
A full time opportunity exists for a motivated and committed individual to join the Student Management Team at William Angliss Institute. This role will provide professional and timely administrative process and operational support to programs in VET to support the enrolment to graduation lifecycle of students.

**Key duties and responsibilities**:

- Ensure accurate student and course enrolment information is recorded through the Institute's Student Management System (SMS).
- Provide excellent customer service via face to face and phone.
- Provide statistical data on enrolments, cancellations as required to the team.

Please review the **position description** for further information about the duties and responsibilities required for the role.
- A relevant Degree or Diploma in with little or no relevant work experience; or a suitable combination of lesser qualifications and relevant experience (ideally Administration or similar discipline).
- Demonstrated experience in an administration role ideally within an education setting which involves the coordination of a range of functions and advice and a relevant qualification preferably in Administration.
- Demonstrated experience in a customer service environment, a strong commitment to client service principles and the ability to be responsive to client needs.
- A high level of attention to detail, with the ability to prioritise tasks and work both independently and as part of a team.
- Demonstrated computer skills and proficiency in the Microsoft suite is required. Experience using student management systems (specifically Technology One Student Management) and/or electronic direct mail software is desirable.
- Demonstrated behaviours that align with the William Angliss Institute Values.

**Employee benefits**:

- Reward and Recognition Programs
- Learning and Development Opportunities
- Myki Commuter Club
- Onsite Medical Centre
- On Campus Café and Restaurant
- Novated leasing
- Employee Counselling Services

**Applications close: Thursday 28 March 2024 at 5pm**

**How to apply**:

- A current resume;
- A separate document addressing each of the **Key Selection Criteria located in the position description**. **_Please write one paragraph for each Key Selection Criteria, explaining how you meet the Selection Criteria based on your current/previous work and life experience._
- Please note: this is a re-advertisement and therefore previous applicants need not apply._

**Further information**:
**About us**:
William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.

The Institute prides itself on its passionate and dedicated people who reflect the organisation’s values:

- Personal Responsibility
- Inspiration
- Empowerment
- Community
- Expertise- The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged._
- The Institute is fully committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, ability sexuality, socio-economic status, gender identity or gender._