Claims Team Manager

4 weeks ago


Sydney, Australia SMAART Recruitment Full time

Full time Hybrid Position | Sydney CBD Office | $100,000-$120,000+super+bonus
- Fun and collaborative team | Growing company | High level customer experience
- A company with a positive and pro-active culture where your input is valued

SMAART Recruitment has partnered with one of Australia's leading providers of Travel Insurance. Now that things are getting back to normal, borders are opening and more of us are travelling, demand is going through the roof.

The company is setting up a claims team and looking for an experienced Claims Manager to lead the team. You will be establishing and leading the new claims team, and setting them up for success.

As the claims Manager you will oversee the day to day team management, claims processes and approvals. You will also deal with complex matters, escalations and identify areas for improvement.

In this role you are responsible for all claims and for ensuring an exceptional claims process for the customer, as well as making sure that the processes meet regulations and guidelines.

What we are looking for:

- Previous claims & management experience
- Experience in leadership and management
- Knowledge of claims, processes, analysing and reporting
- Excellent communication skills, both verbal and written are a must
- You are enthusiastic and self-motivated and have a positive and patient approach
- Confidence to judge situations, negotiate and make decisions under tight deadlines
- Personable approach and ability to deal with difficult situations in a professional and empathetic manner

About the position:

- Monday - Friday business hours
- Full time Permanent Position
- $100,000 - $120,000 + Super + bonus
- Ongoing career opportunities as the business grows
- A supportive and collaborative team that values and helps each other
- After the initial start-up period, this position will become hybrid, giving you flexibility to work from home and the Sydney CBD office

So if you have experience as a Claims Manager, have managed teams before, and are excited about this opportunity we would love to hear from you.

To be considered please submit a resume and cover letter via the "Apply" button, or for a confidential discussion please contact Sonja from SMAART Recruitment on 03 8637 4405



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