Customer Success Specialist

1 week ago

Sydney, Australia Quandoo GmbH Full time

**Company Description**
Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team

Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build a strong online presence and increase their bookings. We also provide a selection of SaaS solutions to simplify how they manage bookings, turn tables and build better diner experiences. So if you are ready to showcase those amazing customer service & people skills, then we encourage you to apply

**The Role**
As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

- ** Onboarding**: responsible for guiding newly acquired partners through their first three months with Quandoo
- ** Growth & Retention**: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.
- Provide a high-level of support to our partners restaurants
- Understand the partner lifecycle and how the three verticals work together
- Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
- Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
- Maintain an expert level understanding of our product and service to clearly communicate the value
- Have a commercially minded approach to nurturing our partner base
- Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
- Be the voice of our partners to provide internal feedback on how we can improve

**Qualifications**
- 1-2 years experience in providing an exceptional customer experience in the B2B sector
- Proactive approach with a sales undertone to servicing our partners
- Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders
- Proven experience in successfully overcoming challenging situations
- The ability to work autonomously and be self-disciplined
- Understanding of the importance of teamwork
- A keen eye for detail and accuracy when performing tasks
- Efficient time and priority management skills

**Additional Information**
- Flexible working conditions.
- Opportunity to work on both local and national level where your skill sets are diversified
- No Boredom Quandoo offers challenges and development every day
- Personal Development annual allowance of 200 euros (available once probation has been passed)
- Contribute to the success of the company - Learn your role and become an industry expert
- The opportunity to work with people from all around the world
- Fun working environment - collaborate with highly motivated colleagues
- Access to Quandoo's EAP - Nilo Health

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Clipboard Full time

    Sydney, NSW- Full-Time- Customer Success- Customer Success SpecialistCustomer Success Specialist Clipboard is looking for a Customer Success Specialist to join our growing team in Sydney. About the Company Clipboard is an Aussie EdTech startup servicing schools with software products that ensure they get the most out of their extracurricular programs and...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia CircuIT Recruitment Group Full time

    Leaders in tech-charity - Top tier office space - Clear career progression path My client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events...

  • Customer Success Specialist

    1 week ago

    Sydney, Australia Kaliba Full time

    **Location**: Sydney - New South Wales **WorkType**: Full Time **Salary**: $80,000.00 - $90,000.00 Annual **The Company** A global leader in their field, this MarTech vendor continues to go from strength to strength. In need of a Customer Success Specialist, this individual will own the implementation as well as the delivery and the adoption of the...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super with a bonus structure - Hybrid working model - Fluid progression based on performance **Are you interested in graduate FinTech roles, Customer Support Officer jobs or Customer Success roles? On the search for an entry-level opportunity to kickstart your career in Sydney? Share your resume today with us to be...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Quandoo Australia Pty Ltd Full time

    **Company Description** Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia HAYS Full time

    National Telecoms Company | Competitive Day Rate | Barangaroo Location | 6-month contract **Your new company** Exciting new opportunity to work for one of Autralia's leading telecom companies within their Customer Success team on an initial 6-month contract! **Your new role** As a Customer Success Specialist, your duties will include, but not limited...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Teletrac Navman Full time

    If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for you!_ As a Customer Success Specialist, you will play a key role in ensuring customer satisfaction and retention. You will proactively manage all renewal and customer account activities to keep churn under annual targets, drive increased usage of our...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Gresham Technologies PLC Full time

    Are you passionate about delivering excellent technical customer support and enjoy solving technical problems? As a Customer Success Specialist, working hybrid out of our Sydney office, you will work closely with the wider customer success team focusing on our global customers, providing exceptional customer support, 24/7, 365 days a year on Gresham’s...

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Teletrac Navman Full time

    . If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers. As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction...

  • Customer Success Specialist

    4 days ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    At Zone IT Solutions, we're driven by a passion for delivering exceptional recruitment services to our clients in the Information Technology and Services industry.Job DescriptionWe're seeking a talented Customer Success Specialist to drive business growth by building strong relationships with clients, understanding their recruitment needs, and effectively...

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Assignar (not for Hatch)** Hatch is supporting Assignar to find a great Implementation Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar. **About the role at Assignar** To enable us...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Customer Success Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Greener Full time

    **Who we are!** Greener has been recognised as **the #1 cleantech **start-up** in Australia**, and we’re just getting started. We exist to bring people and brands together to help end climate change, and we envisage a world where every dollar helps build a greener, better world for all. We are a close-knit team that are passionate about making the world...

  • Graduate Customer Success Specialist

    4 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Checked (not for Hatch)** Hatch is supporting Checked to find a great Graduate Customer Success Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Checked. **About the role at Checked** Our...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Verizon Full time

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Ashdown Consulting Full time

    $65,000 - $77,000 + Super - Permanent Role - Sydney CBD Location **Customer Success Specialist| Permanent role | Up to $85k Incl. Super** - $65,000 - $77,000 + Super - Permanent Role - Sydney CBD Location **About the Company** This financial services and property disruptor seeks to revolutionize the way landlords and commercial tenants do business. By...

  • Customer Success Specialist

    6 days ago

    Sydney, Australia Wonde Full time

    **Customer Success Specialist***: **Reports to**:Partnerships Manager **Location**: Hybrid - (Sydney) - 2-days on-site, 2-days WFH **Hours**: 32 hours per week (4-day work week, no salary sacrifice) **Salary**: $75,000 - $85,000 + superannuation **Who we are and what is important to us**: Wonde is an innovative and fast-growing, ed-tech (education...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia TPG Telecom Full time

    We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a...