Roll Operations and Client Services
2 months ago
**Agency Purpose**
The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
**The AEC’s values and commitments**
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.
**The Team**
The Service Design and Foundation Branch has a focus on contemporary client-centric service design and continuous improvement. This includes an emphasis on the foundational capabilities for the design and delivery of electoral events including service design, doctrine, event planning, quality assurance, public engagement, national electoral roll operations, and industrial election and ballot service delivery.
The Branch manages and supports the network to deliver a range of operational capabilities such as the implementation and promotion of policy and doctrine, a quality management framework, and the election readiness framework. The Branch also manages all facets of enrolment, including enrolment capability development and coordination for other operational elements delivered through our state and divisional offices, and the delivery of industrial election and ballots.
**The Opportunity**
Individuals within the Service Design and Foundations Branch are part of highly dynamic and client-centric focused team working together to achieve the branch’s vision of designing electoral services that are user-centred and continue to sustain trust in democracy.
Team members have inquiring minds, enjoy being part of an inclusive culture that enables people to make their best contribution, promote collaborative work practices, actively manage and embrace risk, and are responsible for undertaking work that is moderately complex in nature, under general direction.
**The Roll Operations and Client Services team functions include**:
- overseeing the planning, delivery, and communication of roll management and roll integrity activities across the operational network
- undertaking analysis of complex issues and contributing to the formulation and coordination of roll-related policy and procedures, as well as ministerial compliance documentation
- consideration of legislative changes and reflecting these in roll policies and procedures
- management of relationships with Joint Roll Partners on matters related to enrolment, modernisation, and delivery of services
- providing technical support and management of operational elements involved in specialised enrolment projects including state and federal redistributions, and close of roll delivery plans
- contributing to the identification, planning and delivery of business improvement and change management activities in support of the Enrolment Digitisation Project (EDP)
- designing and delivering plans related to the scanned mail project as well as imaging, printing, and management of enrolment form updates
- developing and delivery of capability improvement plans and coordinating information sessions as a means to improve network capability.
To excel you’ll have:
- The ability to remain positive, respond to pressure in a calm manner, while committing energy and drive to see that goals are achieved, and support an inclusive culture that enables people to make their best contribution.
- Make decisions based on professional judgement, working in an ever-changing environment whilst being open, honest, and accountable.
- Have a demonstrated capability to achieve positive individual and team results, deliver quality outcomes, and generate new ideas through continuous improvement.
- The ability to effectively communicate whilst collaborating with team members and other business areas throughout the AEC.
**Eligibility**
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.
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