Policy Officer, Roll Operations and Client Services

2 weeks ago

Canberra, Australia Australian Electoral Commission Full time

**Agency Purpose**

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

**The AEC’s values and commitments**

The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

**The Team**

The Service Design and Foundations Branch has a focus on contemporary client-centric service design and continuous improvement. This includes an emphasis on the foundational capabilities for the design and delivery of electoral events including service design, doctrine, event planning, quality assurance, public engagement, national electoral roll operations, and industrial election and ballot service delivery.

The Branch manages and supports the network to deliver a range of operational capabilities such as the implementation and promotion of policy and doctrine, a quality management framework, and the election readiness framework. The Branch also manages all facets of enrolment, including enrolment capability development and coordination for other operational elements delivered through our state and divisional offices, and the delivery of industrial election and ballots.

**The Opportunity**

The Policy Officer supports the Assistant Director, Roll Policy in the day-to-day management of matters relating to enrolment policy within the Roll Operations and Client Services Section and Service Design and Foundations Branch, including participating in section planning for short term tasks and contributing to strategic planning for longer term initiatives. Other duties will include (but not limited to) assisting in the ongoing development and implementation of enrolment policy and procedures, preparing briefings and correspondence for the Executive and Minister, and ensuring changes are communicated effectively to all key stakeholders to ensure consistency across the network.

The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise within the area of enrolment policy and the provision of support and advice to internal and external stakeholders.

To excel you’ll have:

- Knowledge and experience in the maintenance and communication of policy across a geographically dispersed network.
- Knowledge and experience in successfully setting priorities and delivering quality results on time.
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
- Ability to manage staff while identifying training needs across a team and promoting professionalism.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Desirable
- Relevant qualifications in policy development, management, business, public administration or similar.
- Knowledge of, or ability to quickly gain knowledge of Australian electoral law and practice.

**Eligibility**
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

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