Service Desk Manager, IT Service Operations and

1 week ago

Canberra, ACT, Australia Australian Electoral Commission Full time

Agency Purpose


The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.


The AEC's values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

The Team


The AEC IT Service Operations and Management section of the Chief Technology Officer Branch consists of the AEC Service Desk and Service Management teams and focusses on providing high quality services and operations to support the AEC.


The AEC Service Desk Team within the AEC Service Operations section supports the AEC through providing a range of services and support to staff.


The Opportunity


The Service Desk Manager supports the Assistant Director of the section and its team members in the day-to-day operation of the AEC Service Desk and providing services and support for ICT and core business operations and processes within the IT Service Operations and Management section of the Chief Technology Officer Branch.


The role is responsible for undertaking work that is moderately complex to complex and/or service in nature, under limited direction, utilising technical expertise and knowledge within the area of ICT and operational support, including participating in section planning for short term tasks and contributing to strategic planning for longer term initiatives.


You will oversee the daily performance of computer systems, ensuring all service expectations are being met and investigate and develop solutions when problems arise.

You will develop and execute a training program for Service desk/Support staff, also plan and manage the use of resources to deliver ongoing effective and efficient service desk support to the AEC.


To excel you'll have:

  • Knowledge and experience in the development, implementation, evaluation and management of the provision of ICT helpdesk/support services to clients.
  • Knowledge and experience in successfully setting priorities and delivering quality results on time and on budget.
  • Proven ability to communicate effectively whilst anticipating stakeholder needs and expectations across a geographically dispersed network.
  • Proven analytical abilities with experience in proposing and facilitating change and contributing to business improvement strategies.
  • Proven ability to articulate/utilise data to create high level reporting for senior leadership and/or senior executive.
  • Demonstrated personal integrity whilst achieving results within legislative and policy parameters.
  • Proven ServiceNow or similar enterprise ticketing system experience including effectively managing team workloads through the system.
  • Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism.
Desirable

  • A relevant AQF associate degree, Advanced Diploma or Diploma qualification. Three years of relevant experience and/or relevant vendor certification may substitute for the formal qualification.
  • The ability to quickly gain an understanding of Australian electoral law and practice.

Eligibility

  • AEC employees must be Australian citizens.
  • Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
  • Applicants are required to consent to, undergo, obtain and maintain a character clearance.
  • Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

  • Ict Service Desk Officer

    1 week ago

    Canberra, ACT, Australia Clicks IT Recruitment Full time

    Under direction of the Service Desk Team Leader, Service Desk Officers have a range of responsibilities including, but not limited to:Providing effective Service Desk support for IT Services' clients.Recording incidents, service requests, status and resolution information using the IT Service Management System, escalating incidents and service requests...

  • Service Desk Lead

    1 week ago

    Canberra, ACT, Australia Australian Communications and Media Authority Full time

    Do you set a high standard with a focus on leading and managing a team to drive efficient processes and continuous improvement for service delivery? Canberra EL Min $106,545 Max $120,152Are you an experienced leader and manager who can work with external and internal stakeholders to support organisational change and drive team change? Do you set a high...

  • Service Desk

    1 week ago

    Canberra, ACT, Australia National Library of Australia Full time

    My Forms My Tests My Interviews My DetailsAPS- Coordinator, Service Desk: Provide expert advice and assistance on ICT related software and hardware issues An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation Be a part of the Library's exciting new futureThe National Library of Australia is...

  • Service Desk

    1 week ago

    Canberra, ACT, Australia National Library of Australia Full time

    My Forms My Tests My Interviews My DetailsAPS- Systems Administrator, Service Desk:A great opportunity to provide your technical expertise to support the National Library's service desk Work in a supportive, flexible environmentThe National Library of Australia is seeking to fill the important role of APS6 System Administrator, Service Desk. This is a great...

  • Service Desk

    1 week ago

    Canberra, ACT, Australia National Library of Australia Full time

    My Forms My Tests My Interviews My DetailsAPS- Information Officer, Service Desk:Provide expert advice and assistance on ICT related software and hardware issues An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation Be a part of the Library's exciting new futureAs a world leading library, the...

  • Service Desk Manager

    1 week ago

    Canberra, ACT, Australia Australian Sports Commission Full time

    The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...

  • Service Desk Manager

    3 weeks ago

    Canberra, ACT, Australia Australian Sports Commission Full time

    The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...

  • Service Desk

    1 week ago

    Canberra, ACT, Australia National Library of Australia Full time

    My Forms My Tests My Interviews My DetailsAPS - Program Manager, Service Desk:A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills Manage the general daytoday issues that arise in a technical support team by setting its priorities through rostering and providing support to others An...

  • Service Desk Manager

    1 week ago

    Canberra, ACT, Australia Davidson Group Services Full time

    Are you an experienced Service Desk Manager who is passionate about driving service excellence and building high-functioning teams? Do you thrive in complex IT environments and are customer-focused with a proven track record of delivering exceptional support?_ If so, we have an exciting opportunity for you to join one of Australia's iconic institutions as a...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia ASIC Full time

    ASIC is seeking a full time Service Desk Analyst to join their Digital, Data and Technology Team Salary starting from $90,749 depending on experience (plus up to 15.4% superannuation) Permanent position based in CanberraA future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia The Recruitment Company Full time

    The Role A permanent opportunity is available with Australia's well respected and largest law firm in their Canberra office. They are looking for an IT Service Desk Analyst with a customer centric approach to join a dynamic team with flexible working arrangements available. This role serves as the primary conduit for all technology-related queries and...

  • Service Desk Officer

    1 week ago

    Canberra, ACT, Australia Talent International Full time

    Job Details:LocationCanberraSalaryNegotiableJob TypeContractRefBBBH99423_ ContactMichelle SomlyayPostedabout 2 hours agoService Desk Officer- 3 month contract + 2 x 3 month extensions: Canberra on site 9-5pm Monday to Friday:- Must have Baseline Security ClearanceThe ClientThe client is a trusted voice in the national conversation, and recognised as one of...

  • Service Desk Officer

    1 week ago

    Canberra, ACT, Australia Talent International Full time

    Job Details:LocationCanberraSalaryNegotiableJob TypeContractRefBBBH99290_ ContactMichelle SomlyayPosted26 minutes agoService Desk Officer- **3 month contract + 2 x 3 month extensions**: Canberra on site 9-5pm Monday to Friday: Must have Baseline Security ClearanceThe ClientThe client is a trusted voice in the national conversation, and recognised as one of...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia MinterEllison Full time

    Location: Canberra Contract Type: Permanent MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Gateway Synergy Recruitment Full time

    Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix 6 months initial contract with 1x6 months extension. Canberra location. Experienced Service Desk Analyst with experience in delivering digital productsGateway Synergy is looking for highly experienced Service Desk Analyst contractor for a government department.The Role:The Service...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Peoplebank Full time

    Location: Canberra Job Type: Contract Posted: 1 day ago Contact: Maria Lastierre Discipline:General IT Reference: Our Federal Government Client is looking for a Service Desk Analyst to support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Minter Ellison Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia BSI People Full time

    Up to 18 month contract based in Canberra As an experienced Service Desk Analyst you will support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems._ The role is responsible for undertaking...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:02 August 2023, 9:00 AMface2face reference:588465Location:Canberra, ACTHours:Full-timeContract length:Until 31 December 2023 Contract + 1 x 6 Months (Pending approval)Entry requirements:Australian Citizen + Ability to obtain Negative Vetting 1Pay range:$ p/h inc superAbout the role:The Service Desk Analyst supports the Service Desk Manager in...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia EDT Networks Pty Ltd. Full time

    Service Desk Analyst Wanted6 months (12 month extention) $630 - $635 per dayWe have been asked to seek a highly motivated and customer-focused team to join our clients Service Desk. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving incidents and requests in a timely and efficient...