Client Services Manager

6 months ago

Canberra, Australia TEG Full time

An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Canberra, with a focus on our key theatre, concert and sporting clients
- Do you love live events?
- Are you looking for a career opportunity?
- Would you like to work in one of the worlds most exciting industries?

Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions or e-sports.

**About Ticketek**

Ticketek is a global leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.

We bring thousands of live events to fans, sell 30 million tickets at some of the world’s most iconic venues, welcome two million fans to our own venues, and connect hundreds of entertainment and brand partners to new audiences each year. We operate in 40 countries on six continents.

The Client Services Manager will join our Ticketek team based in Canberra. The role will work closely with clients from ACT’s most prestigious venues, ticketing world-class sporting and entertainment events.

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

**As Client Services Manager, your role will include**:

- Event Building, Checking and Maintenance: Ensure the accurate and timely building of an event with information provided by the client in accordance with appropriate procedures.
- Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
- Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day, including managing box office staff.
- Customer Services: Be the main point of contact between the client/venue and the Customer Solutions Team ensuring accurate and timely information flow between the parties at all times.

**The Person**

**To be successful in this role, you will**:

- Have a passion for live events
- Demonstrate a client focused attitude, being a true ambassador for our brand
- Be a team player willing to strive to deliver exceptional results
- Possess attention to detail
- Be able to troubleshoot and problem solve
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally

**Essential experience & skills**:

- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients
- Ability to resolve client/customer problems in a helpful manner
- Understanding or ability to learn ticketing systems and processes

**Desirable, but not essential, experience & skills**
- Client/customer relationship skills
- Experience in Event or ticketing roles
- Tertiary qualified

**Other key considerations for this position**

Due to the nature of this role, work is required outside of business hours and on the weekend.

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

**So, what does TEG offer?**

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.
- Flexible Working Arrangements
- Birthday Leave
- Gym Membership Perks
- Free Advice and Support (EAP)
- Flu Vaccinations
- Learning Opportunities and support
- Company Paid Parental Leave
- Complimentary tickets to selected events
- Going the Extra Mile (GEM) Awards and Service Awards
- Opportunities to support our community and partners

**TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.**

**We believe in creating a place where our people can do their best work**

**About TEG**

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Eventopia, Softix, TEG L

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