Support Lead

3 weeks ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

This amazing new opportunity sits in the Technology & Operations side of the business.

Excitingly, you will be at the heart of leading the team that enables timely and reliable data outcomes to the reporting and analytics community.

You will need to be Melbourne based for this position.

**Some of your key responsibilities will include**:

- Leading the IM Support team to ensure timely and accurate data loading and analytics platform availability daily.
- Oversee and support the team in day to day deliverables to meet target service levels, ensuring the team have strong collaboration, prioritisation and resolving any activity blockers.
- Being the primary point of contact for Information Management in Medibank Change forums to understand, advocate and manage any potential impacts to systems and services.
- Communicate to consumers of IM data and services across theme of service performance, disruptions and improvement opportunities.
- Actively participate in the discovery and delivery of service improvement initiatives

**About you**:
Enough about us, let’s talk about you You are degree qualified and have significant experience and skills with Information Management tools and technologies.

You are whizz with traditional data warehousing/ ETL tools along with AWS, Big Data and/or machine learning.

Experience in SAS, MicroStrategy and Tableau service offering in relation to reporting and analytics is also desirable.

You’ve got excellent communication and stakeholder management skills and a deep understanding of data security and governance practices.

For any questions, reach out to Nisha Gopinath. Applications close 28th July.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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