Process Lead

4 days ago

Docklands, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

Reporting into the Business Process Architect, the Process Lead role sits within the Business Enablement team of the Transformation business unit.

You will be responsible for driving operational efficiency and business process optimisation initiatives, and in doing so, contributing to the overall success of our organisation.

You will succeed in doing so by crafting and implementing strategies to enhance service efficiency, empower operational staff to exceed expectations, and build lasting relationships with key stakeholders. Your passion for service, and commitment to continuous improvement and innovation, will be key to shaping our customer experience into a competitive advantage.

Lastly, you will take the lead on key initiatives to design and implement innovative solutions that optimise and empower our business stakeholders to achieve remarkable results.

**About you**

An experienced Process Lead, you possess a minimum of 5+ years of experience in a similar capacity.

Your prior knowledge in various process improvement methodologies, such as Lean and Six Sigma, coupled with some familiarity or experience in process mapping and intelligence tools, such as Signavio and Apromore, will enable you to utilise and optimise our existing tool kit to build out and improve business processes across MLC Life Insurance.

Importantly, you are comfortable working in an environment of organisational growth and transformation, with the drive and knowledge to define and promote best practices within an emerging business process architecture practice.

Lastly, you possess outstanding communication skills (both written and verbal) that will enable you to engage effectively with key stakeholders and influence key decision-making processes.

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

**Primary Location**: AU-VIC-Docklands

**Work Locations**: Level 15, 727 Collins St Level 15 727 Collins St Docklands 3008

**Job**: Business Enablement

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 3

Full-time

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**Job Posting**: 25-Jun-2024, 9:36:32 PM

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