IT Service Delivery Manager

3 months ago

Sydney, Australia Creative Australia Full time

**Closing date**: 16/10/2024 10:00 AM AUS Eastern Standard Time**Location**: Sydney**Department**: IT**Employment type**: Permanent Full-Time**Creative Australia**

Creative Australia is the Australian Government's principal arts investment and advisory body. With artists at the heart of what we do, we invest in creative talent and stimulate the market for Australian stories to be told on a national and international scale, sharing our rich culture with the world. We do this because art and creativity define us, recording what we have been and what we might yet become. As a nation, creativity connects us and benefits us all.

**Our Purpose**

We champion and invest in arts and creativity for a dynamic, creative Australia.

**Workplace culture**

We are proud to have been named an Inclusive Employer for the third consecutive time by Diversity Council Australia. This achievement reflects our commitment to fostering diversity and inclusion in the workplace. Our people are passionate and dedicated to the delivery of our strategy _Creativity Connects Us. _We strive to establish and sustain a diverse and inclusive workforce, fostering a culturally safe and supportive environment where everyone can bring their authentic self to work.

**Your role**

As our IT Service Delivery Manager, you will be the go-to person for our day-to-day operations and performance of IT services, ensuring outsourced IT vendors and partners deliver on their contracts and perform to a high standard. Acting as the primary escalation point in this area, you’ll manage the key relationships, activities and processes relating to delivering high quality IT services to meet Creative Australia’s expectations and needs.

**Here’s what it looks like**:

- Ensure our day-to-day operations of IT managed services are seamless and efficient
- Mange the relationship with our IT vendors and partners to ensure the services delivered are in line with contractual obligations and established service level agreements and meeting performance expectations
- Collaborate with a range of stakeholders to develop and maintain IT processes and procedures
- Conduct security reviews and risk assessments on new digital platforms and third-party services, ensuring that risks are mitigated in line with the organisation’s risk management framework
- Work together with the Director IT on IT procurement, forecasting and expenditure, ensuring solutions and services align with organisational requirements
- Be a trusted advisor to the organisation and internal stakeholders, providing IT expertise and insights

**What’s in it for you**
- Permanent Opportunity
- Location: Sydney
- Salary of $123,070 per annum + 11.5% superannuation
- Flexible working hours
- Hybrid work (two days’ work from home and three days in our office)
- Paid leave between Christmas and New Year
- Cultural leave entitlements
- Wellbeing programs and corporate discounts
- Holistic employee assistance program for employees, their families, and kin

**Application information**

**_ This is not an Australian Public Service position._

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