IT Service Delivery

3 days ago

Sydney, Australia Latitude IT Full time
  • Collaborative, supportive, Values driven environment
  • Great coffee (and a variety of tea) and fresh fruit
  • Avoid the traffic: we are outside the CBD and close to public transport
  • Manage the IT Service Delivery and IT Operations function
  • Microsoft Technology environment - M365 / Azure / ServiceNow / ITIL
  • Hybrid Working conditions on offer
  • Manage the Service Delivery and Operations function for this Enterprise level organisation
  • Microsoft Technology environment - M365 / Azure / ServiceNow / ITIL
  • This is a rewarding career opportunity with an awesome brand, great team, and an enticing salary on offer

This is a newly created Service Delivery Operations Leader opportunity which represents a highly rewarding career opportunity for a good combination of reasons, so if you’re in a similar Lead role right now, don’t delay applying today to explore your next career move leading into 2025 and beyond.

This role is responsible for looking after the IT Service Delivery and Technology Operations (Service Desk) function across the organisation, where you would be managing a team of direct reports, supporting a combination of project work and BAU work, along with continuous improvement of the existing systems and processes currently in use across the company, with a view to continuously improve IT service delivery aspects aligned to ITIL standards.
 
To be successful in this role, we are seeking a candidate that brings experience leading and motivating teams with strong ITIL and Service Desk leadership experience across Microsoft technology stacks and infrastructure, as well as the ability to support business applications with high levels of customer service and stakeholder engagement for system related support activities, as well as managing escalations that come into the team when it comes to incident, problem and change management, and we’re looking for a passionate people focused person in this role who strives to lead by example, and who is not be afraid to roll up your sleeves and get hands-on when required. 
 
Day to day responsibilities:

  • Drive the ongoing evolutions and enhancement of continuous improvement of ITIL standards and practices across the organisation.
  • Guiding and mentoring a team of experienced IT Support & Service Desk Analyst’s.
  • Working within the Corporate IT team dealing directly with end-users and business stakeholders, including C-Level Executives & Directors (face-to-face) to support new processes and technologies services that will be coming online.
  • Proactively manage all IT Service Management operating processes (ITIL) and procedures such as Incident, Problem and Change Management, and ensure the current operating processes and procedures are being adhered to.
  • Support and lead the day-to-day activities of the Service Desk function and relevant Technical Support teams.
  • Maintain and update service transition plans and artefacts, documenting all IT operational procedures.
  • Vendor management for escalated activities.
  • Integrate new applications and systems into the infrastructure environment with a focus towards continuous improvement and assist with implementation activities.
  • Ensure documentation and procedures are always up to date.
  • Patch systems when required to adhere to policy and architectural standards.
  • Taking part in project meetings with management and senior executives.
  • Dealing with 3rd Party technology vendors for support requirements.

Skills & experience required:

  • Proven experience working in an IT Ops Leader / IT Service Delivery Manager type capacity, with ITIL service management knowledge and experience.  
  • Experience working across IT Operations and Service Desk functions in Enterprise level organisation settings and environments.
  • Experience with managing Service Desk and IT support activities with a focus towards Microsoft technology stacks.
  • Technical experience with supporting Microsoft 365, Azure, Azure AD, Exchange Online, and Microsoft technology stacks.
  • A background working across Cloud, Networks and IT Infrastructure from an IT Operations and IT Service Delivery perspective.
  • Prior experience working with ServiceNow.  
  • Excellent relationship building skills to work effectively with internal business stakeholders.
  • Proven experience with supporting Microsoft Infrastructure technology and operating systems.
  • Extensive experience with ITIL frameworks and methodologies and translating process into meaningful and fit for purpose IT operations, with current ITIL certifications.
  • A passion for providing high levels of customer service and satisfaction. 

This is a highly rewarding career opportunity to secure a position where you will be given a good level of ownership working with engaged colleagues and a highly supportive Manager.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

At Latitude IT, we are passionate about providing equal employment opportunities and value workplace diversity. We encourage Aboriginal & Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.

  • Service Delivery Manager

    5 months ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Delivery Lead

    6 months ago

    Sydney, Australia Brennan IT Full time

    We are on the look out for an experienced Service Delivery Lead that is looking for a short term contract in Brisbane joining one of our largest energy clients. **Responsibilities**: - Solution Architectures/Solution Designs to meet company business and cyber-security requirements, including Supervisory Control and Data Acquisition (SCADA) and Process...

  • IT Service Delivery Manager

    1 day ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Company OverviewLatitude IT is a leading provider of IT solutions and services, committed to delivering exceptional results for our clients.

  • Service Desk Manager

    5 months ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **Permanent Full Time**: - **Sydney CBD Office Location**: - **Flexible/Hybrid Working Arrangement** Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Service...

  • Service Delivery Manager

    6 months ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **Permanent Full Time**: - **Sydney CBD Office Location**: - **Flexible/Hybrid Working Arrangement** Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Service...

  • Service Delivery Manager

    5 months ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    Engaging with senior stakeholders this role demands a strong communicator who can build and foster effective working relationships to ensure customer satisfaction. **To be considered for this position essential requirements include**: - Extensive experience in IT service delivery management - A strong commitment to customer service - Commercial experience...

  • Senior Technology Delivery Lead

    1 day ago

    Sydney, New South Wales, Australia Clicks IT Recruitment Full time

    Job Overview">We are seeking a highly experienced Technical Delivery Manager to lead complex technical deliveries for our clients' digital programs.">About the Role">This 12-month contract offers the opportunity to play a pivotal role in managing end-to-end delivery while overseeing both on-premise and hybrid cloud infrastructure solutions.">Key...

  • Applications Services Lead

    7 months ago

    Sydney, Australia Latitude IT Full time

    Full-time strategic position within the organisation - Be the voice and driver for the organisation's SaaS Applications portfolio stack - Genuine work from home flexibility on offer We have an outstanding opportunity available for an **Key responsibilities include**: - Lead the ongoing delivery of the Application portfolio and SaaS based products of the...

  • Delivery Manager

    5 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Delivery Manager - NSW Design System** - ** **Role type: Full-time, Ongoing/Permanent opportunity - Salary: Clerk Grade 11/12 - the package includes a base salary starting at $134,411 - $155,445 plus employer’s contribution to superannuation and annual leave loading. - The Department of Customer Service offers flexible work arrangements, the team attends...

  • Service Delivery Architect

    5 months ago

    Sydney, Australia HAYS Full time

    A 12-month contract Service Delivery Achitect opportunity working for a leading health organisation **Your new company** This Service Delivery Architect role is a great job opportunity of working for a leading government health organisation providing digital health services to innovate and improve healthcare outcomes. **Your new role** ***The Service...

  • Service Desk Analyst

    5 months ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Delivery Associate

    6 months ago

    Sydney, Australia CyberCX Full time

    Work in a dynamic, independent environment - Hybrid work arrangements - Ongoing personal development CyberCX is Australia’s leading independent cyber security consultancy organisation. To continue delivering a world-class service to our clients, we are looking for a passionate Service Delivery Associate to join our Service Delivery team. The Service...

  • Service Delivery Director

    2 weeks ago

    Sydney, New South Wales, Australia Green Light Full time

    We are an industry-leading organisation with a rare and immediate requirement for a talented Service Delivery Director to join our Sydney Delivery Team.Job OverviewThis position will represent Green Light into the Customers business and the Customer into the Green light business, ensuring the quality, efficient and compliant management of service delivery....

  • Service Delivery Leader

    1 week ago

    Sydney, New South Wales, Australia Macquarie Full time

    Unlock Your Potential as a Service Delivery LeaderWe are seeking an experienced Service Delivery Leader to join our Cyber Security Technology team at Macquarie, where you will play a pivotal role in shaping the future of our organization.About Us:Macquarie is a global financial services group with 55 years of unbroken profitability, operating in 34 markets....

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Capgemini Full time

    **Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.** **Let’s talk about the role and responsibilities **- **Deliver continuous improvement, enable industrialization and...

  • Service Delivery Manager

    5 months ago

    Sydney, Australia Talent Web Full time

    **Title: - Service Delivery Manager** **Location: - Sydney** **Length: - Contract or Permanent** **Key Responsibilities: - ** **Service Delivery Management** - Develop and implement service delivery strategies, policies, and procedures to ensure the timely and efficient delivery of IT services. - Establish service level agreements (SLAs) and key...

  • Service Delivery Manager

    1 month ago

    Sydney, New South Wales, Australia Centorrino Technologies Full time

    Unlock Your Potential as a Service Delivery Manager at Centorrino TechnologiesAt Centorrino Technologies, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Service Delivery Manager, you'll play a pivotal role in driving our growth and success.About the RoleWe're seeking a highly skilled and experienced Service...

  • Service Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia Macquarie Full time

    **About Macquarie Technology**We are a global financial services group operating in 34 markets with 55 years of unbroken profitability. Our technology enables every aspect of our business, for our people, our customers and our communities.**Key Responsibilities**As a Service Delivery Lead, you will be responsible for managing and building strong...

  • IT Service Delivery Director

    1 week ago

    Sydney, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

    Job OverviewWe are seeking an experienced IT Service Delivery Director to lead the delivery of IT services to our customers. This position is integral to managing customer relationships and growing customer business.

  • Service Delivery Manager

    4 weeks ago

    Sydney, New South Wales, Australia ARQ Group Full time

    About the Role:The Service Delivery Manager is a critical role that requires a strong understanding of technology markets and client needs. As a respected Managed Services specialist, the incumbent will support customer operational requirements and be viewed as a key partner by customers.The role works closely with delivery teams to ensure solutions are...