Client Service Officer

2 months ago

Perth, Australia Amana Living Full time

**Job no**: 496838
**Work type**: Part time
**Location**: Perth CBD, Inner & Western Suburbs
**Categories**: Professional Role

**_Why Choose Amana Living?_**

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

**Our Benefits**
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Continued superannuation contribution for employees who are on paid on unpaid parental leave
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing.
- Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

**_ The Role_**

We are seeking a Client Service Officer for Amana Living Training Institute who will support the Business Development team. This role enhances client relationships and assists students with training.

As an important point of contact between clients and the organisation, you will help ensure a smooth and supportive experience for students.

**_ Key responsibilities:_**
- Provide customer service, advice and support to students regarding Courses available at Amana Living Training Institute
- Respond to all inquiries within 2 business days and offer direct support to those students requiring assistance
- Book training courses for individual students
- Enter data into ALTI’s student management system
- Uphold confidentiality of all sensitive documents
- Complete administrative tasks and related to training and assessment activities in accordance with the standards for Registered Training Organisations, and ALTI’s policies and procedures
- Adhere to Amana Livings organisational culture, aligning with our vision, mission and values

**_ About you_**

You will have strong customer support experience and excel in building professional relationships.

You are skilled in communication and organisation, proficient in Microsoft Office and student management systems. A team player who adapts well to change and committed to enhancing student experience and supporting growth of aged care training programs.

**_ Essential Criteria:_**
- Knowledge and experience in Vet Sector
- Demonstrated experience in providing a good level of customer support in B2B environment, creative and innovative approach to B2B development
- Proof of current influenza and Covid-19 vaccinations as per Amana Living policies
- Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance _(within 6-months validity)_
- Successful completion of pre-employment medical form and reference checks

**_ How to apply_**
- If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately._

**Advertised**: 26 Sep 2024 W. Australia Standard Time
**Applications close**:
**Position Description

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