Indigenous Banking Specialist

5 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Indigenous Banking Specialist

We are looking for new team members to join the Indigenous Customer Assistance Line (ICAL).

ICAL is open from AEST 9am - 8pm Monday - Friday and 8am - 2pm on Saturday. Your shifts can be any time within those hours

This role is working from home with one day a fortnight in an office.

The role is available in all states

We are open during Public Holidays. We will have our team work those days on a rotating basis.

**About the team**

Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia. Our team was developed to provide a relevant banking service for our remote Indigenous customers in Far North QLD and surrounding islands, NT, WA & far North SA to assist them with managing their money.

ICAL is run by a dedicated team that can respond to specific needs of our remote customers. When you break it down, your job will genuinely make a difference to the wellbeing of Indigenous Australians.

**Your responsibilities**

In this role you'll build and maintain positive relationships with Indigenous customers and communities. Ensuring mob have access to the Bank's wide range of products and services.

Day to day you'll be on the phone to customers, delivering outstanding customer service. You'll answer questions about their banking, promote our self-service options, and identify issues and service gaps.

When you're not supporting mob directly, you'll work with a range of stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking. This puts you at the front line, helping secure financial security and advancement for our people.

In a nutshell you'll:

- Be committed to assisting Aboriginal and Torres Strait Islander groups, communities and individuals with accessing inclusive self-service banking options.
- Ensure that communication and information to Aboriginal and Torres Strait Islander Peoples/communities is culturally appropriate and effective.
- Conduct presentations and liaise with internal stakeholders across the Bank.
- Build rapport quickly - the ICAL team is busy, so working out your customers' needs and taking that enquiry from end to end is critical.

**About you**

This role would suit an enthusiastic and determined individual, who's passionate about building positive relationships with our Indigenous customers. In this team your knowledge and understanding of Australian Indigenous communities, cultures and the issues affecting Aboriginal and Torres Strait Islander People will be valued and applied.

To do this you'll have:

- Highly developed written and verbal communication skills.
- Demonstrated customer and community engagement skills.
- Ability to work in collaboration with communities, stakeholders and other government and non-government agencies. You'll need to interact, engage and persuade different people across community - from small business owners to community representatives.
- Strong customer service experience with excellent attention to detail.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 27/04/2024

Job ID REQ207284

  • Kyc Specialist

    5 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    KYC Specialist (Indigenous Identified Role) - **Permanent Full-time role**: - **Corporate location in Brisbane, Melbourne, Sydney (Barangaroo only), Adelaide or Perth**: - **Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role...

  • Indigenous Call Centre Banker

    2 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Indigenous Call Centre Banker - Team dedicated to support our Indigenous Community Customers! - Based in Parramatta, starting November 2024 - Full time paid training provided, multiple permanent positions **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our...

  • Indigenous Talent Acquisition Specialist

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    We're seeking a dedicated professional to join our Indigenous Community Experience Squad, where you'll play a crucial role in creating meaningful careers for Indigenous Australians at the Commonwealth Bank of Australia.As a team, we're responsible for delivering the bank's Aboriginal and Torres Strait Islander Careers Programs, providing a culturally safe...

  • Customer Banking Specialist

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Batlow Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Part Time Roster (22.5 hours per week)**: - Monday: 9.00am - 1.30pm - Tuesday: 9.00am - 1.30pm - Wednesday: 9.00am - 1.30pm - Thursday: 9.00am - 1.30pm - Friday: 9.00am - 1.30pm **Do work that...

  • Customer Banking Specialist

    4 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Blacktown Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Full Time Roster (38 hours per week).** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10...

  • Customer Banking Specialist

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Manly Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Part Time Roster (25 hours per week)**: - Monday: 11.00am - 4.00pm - Tuesday: 11.00am - 4.00pm - Wednesday: 11.00am - 4.00pm - Thursday: 11.00am - 4.00pm - Friday: 11.00am - 4.00pm **Do work that...

  • Fraud & Scam Officer - Indigenous Identified Role

    1 month ago

    Sydney, Australia Westpac Banking Corporation Full time

    Fraud & Scam Officer - Indigenous Identified Role **Fraud & Scam Officer - 53902 | Indigenous Identified Role **- Permanent Opportunities - Parramatta Location - Hybrid working model - Parramatta office + WFH - Ongoing training and development opportunities Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the...

  • Customer Banking Specialist

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Cabramatta Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Part Time Roster (29 hours per week)**: - Monday: 9.15am - 4.00pm - Tuesday: 9.30am - 4.00pm - Wednesday: 9.30am - 4.00pm - Thursday: 9.30am - 4.00pm - Friday: 9.30am - 4.00pm **Do work that...

  • Customer Banking Specialist Opportunities

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Opportunities - Sydney CBD Area - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** Please note that we have varoius positions available across our Sydney CBD Branch Network. These positions range from...

  • Customer Banking Specialist

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Carnes Hill Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Part Time Roster (30 hours per week)**: - Monday: 9.30am - 4.30pm - Tuesday: 9.30am - 4.15pm - Wednesday: 9.30am - 4.15pm - Thursday: 9.30am - 4.15pm - Friday: 9.30am - 4.30pm **Do work...

  • Customer Banking Specialist

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - North Ryde Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Part Time Roster (25 hours per week)**: - Monday: 11.00am - 4.00pm - Tuesday: 11.00am - 4.00pm - Wednesday: 11.00am - 4.00pm - Thursday: 11.00am - 4.00pm - Friday: 11.00am - 4.00pm **Do work...

  • Indigenous Onboarding Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zancott Recruitment Full time

    Job Title: Indigenous Onboarding SpecialistThe Indigenous Onboarding Specialist will play a crucial role in ensuring a seamless onboarding experience for new employees from Aboriginal and Torres Strait Islander backgrounds.Key Responsibilities:Coordinate onboarding activities, including orientation sessions, training, and preparation of onboarding...

  • Customer Banking Specialist

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Rhodes (Full Time) - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **This role is full time, Monday to Friday.** **Do work that matters** As the public face of CommBank, the Retail Banking Services...

  • Hardship & Collections Consultant (Indigenous

    2 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Hardship & Collections Consultant (Indigenous Identified Role) **Role - 51685** - **Full time/Permanent Opportunity**: - **Parramatta Location**: - **Role commences: 4th November 2024** **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. Are you looking for a career...

  • Hardship & Collections Consultant (Indigenous

    3 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Hardship & Collections Consultant (Indigenous Identified Role) **Role - 51685** - **Full time/Permanent Opportunity**: - **Parramatta Location**: - **Role commences: 23rd September + 6th October 2024** **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. Are you looking...

  • Customer Banking Specialist Relief- Young

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Young **Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster** **Part Time Roster (30 hours per week)**: - Monday: 9.15am - 4.00pm - Tuesday: 9.15am - 4.00pm - Wednesday: 9.15am - 4.00pm - Thursday: 9.15am - 4.00pm - Friday: 9.15am - 4.00pm **Travel...

  • Customer Banking Representative

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a Customer Banking Specialist to join our team in Mount Barker Branch. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.Key ResponsibilitiesHave in-depth conversations with customers about their overall...

  • Indigenous Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zancott Recruitment Full time

    Job Title: Indigenous Support SpecialistThe Indigenous Support Specialist will provide administrative support to executives and senior staff, focusing on Indigenous affairs. This role involves managing schedules, coordinating meetings, and handling correspondence. Key responsibilities include:Providing comprehensive administrative support to executives,...

  • Customer Banking Specialist

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Leichhardt - 25 Hours Per Week - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture**: - Italian or Greek language skills are highly sought after for this role **25 hours per week**: - Monday, Tuesday,...

  • Indigenous Engagement Specialist

    4 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    About the RoleWe are seeking a skilled and experienced Indigenous Engagement Specialist to join our Engagement and CSR team at SBS. The successful candidate will be responsible for supporting key Aboriginal and Torres Strait Islander stakeholders within SBS, including NITV, through ongoing engagement and consultation, implementing the engagement plan in line...