Customer Experience Design Lead

7 months ago

Sydney, Australia Scape Full time

Build our customer experience design practice
- Join a great inhouse technology team
- Work at an amazing company with a great growth track record and even bigger ambitions.

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company. We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000+ students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**ABOUT THE ROLE**

In this unique Customer Experience Design Lead (UX/UI) role, you'll blend your UX sensibilities with a keen understanding of UI design principles to design future state journeys and then help translate them together with product owners and tech leads into intuitive and visually appealing interfaces in web and mobile apps. Expect to wear multiple hats, owning entire user journeys while collaborating seamlessly within our agile environment.

You will report to the GM Digitial and strengthen our focus on customer experience. The whole team works out of our amazing HQ in Sydney, next to Wynyard.

**THE IDEAL CANDIDATE**

Proactiveness is their middle name, constantly seeking new ways to refine and elevate the user experience. They possess a relentless growth mindset, they stay ahead of the curve, embracing new technologies and design trends.

Finally, this person is a true collaborator, bridging the gap between UX vision and technical execution, ultimately shaping innovative digital experiences that delight our residents and employees.

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day off to celebrate your birthday, however you want.
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.

**No agencies, please.**

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