Customer Experience Designer

5 months ago

Sydney, Australia Firesoft People Full time

Join a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills. 

What you will do: 

  • Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of concepts to ensure products and services and designed to meet customer needs. 
  • Uncover and define opportunities and solutions
  • Conduct qualitative and quantitative research within various methods
  • Produce design assets including, customer journey maps, service design and blueprints
  • Planning, managing and facilitating the delivery of a number of CX stakeholder 
  • Create wireframes for low fidelity and high fidelity
  • Lead building CX capability to drive best in class design to uplift frameworks and processes
  •  Work with the digital team & UX/UI Designer to drive customer experience outcomes.

What you've done: 

  • Customer Experience role + 3 years
  • Built Customer journey maps and service design blueprints
  • Strong Experience in driving excellence in customer-centric experience and human Centred design, or related fields
  • Practical experience in customer research, prototyping and testing
  • Experience of design across web and apps
  • Stakeholder communication and management

Nice to have: 

  • Experience in financial services or capital Markets
  • Exposure to working with business Architecture and process disciplines 

  • Customer Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Customer Experience DesignerFiresoft People is seeking a skilled Customer Experience Designer to join our team in Sydney. As a key member of our newly formed team, you will have the opportunity to drive customer-centric design and deliver exceptional experiences for our clients.Key Responsibilities:Lead projects to deliver customer experience insights and...

  • Customer Experience Designer

    5 months ago

    Sydney, Australia PayTech Full time

    Role: Customer Experience Design Location: Sydney NSW Sector: Banking / Financial Services / Payments Contract Rate: AU$800-900 per day Duration: 3 months - 9 months **THE ROLE** We are looking for a UX Designer with a financial services background to join a Sydney-based bank for a 3-9 months contract. Start before the end of February. - End to end UX,...

  • Customer Experience Designer

    5 months ago

    Sydney, Australia Resource Corner IT Consulting service Full time

    Payments domain The Customer Experience Designer will lead a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Designer will be responsible for leading internal project teams and...

  • Digital Customer Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    The Role We are seeking an experienced Digital Customer Experience Designer to join our team at Pepper Financial Services Group. This role is responsible for defining and delivering the overall digital customer experience by being customer centric and partnering with technology teams and the wider business.Key Responsibilities:Design world-class...

  • Customer Experience Technician

    6 months ago

    Sydney, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleThe RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous,...

  • UX Designer

    2 weeks ago

    Sydney, New South Wales, Australia Switch Full time

    About the RoleSwitch is seeking a talented UX Designer to play a critical role in helping the company achieve its business objectives through the design of customer-first digital solutions. The successful candidate will have a proven track record of delivering high-quality UX designs in complex, fast-paced environments.Main ResponsibilitiesConduct market...

  • UX Designer

    2 weeks ago

    Sydney, New South Wales, Australia Switch Full time

    About the RoleSwitch is seeking a talented UX Designer to play a critical role in helping the company achieve its business objectives through the design of customer-first digital solutions. The successful candidate will have a proven track record of designing and delivering complex, user-centered projects in fast-paced environments.Main...

  • UX Designer

    3 weeks ago

    Sydney, New South Wales, Australia Switch Full time

    About the RoleSwitch is seeking a talented UX Designer to join our team. As a UX Designer at Switch, you will play a critical role in helping us deliver exceptional customer experiences through our digital solutions.Main ResponsibilitiesConduct market analysis and customer research to understand customer needs and preferences.Design and iterate on concepts,...

  • UX Designer

    3 weeks ago

    Sydney, New South Wales, Australia Switch Full time

    OverviewSwitch is seeking a skilled UX Designer to contribute to the development of innovative digital solutions. As a UX Designer at Switch, you will play a critical role in shaping the customer experience and driving business growth through effective user-centered design.Main ResponsibilitiesConduct market analysis and customer research to inform design...

  • Experience Designer

    5 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Experience Designer **48062 Experience Designer** - 12-month Max Term role (Mat Leave cover) - Barangaroo, hybrid work arrangement - Dynamic and supportive Team **How will I help?** As an Experience Designer you are a competent craft person who can work as a part of a cross functional team or independently to drive small/discreet design deliverables. You...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance repair services, and we're seeking a skilled Customer Experience Specialist to join our Sydney team.Key Responsibilities:Repair and fully test the operation of home appliances to ensure customer satisfactionDevelop and maintain superior product knowledge through...

  • Senior Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at Westpac Group. As a key member of our design team, you will be responsible for leading the design of customer experiences that meet the needs of our customers and drive business growth.Key ResponsibilitiesLead the design of customer experiences that meet the needs of...

  • Digital Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    The RoleWe're seeking a talented Digital Experience Designer to join our team at Pepper Financial Services Group. As a key member of our design team, you'll be responsible for crafting exceptional digital experiences that meet the evolving needs of our customers.About the RoleDesign and deliver world-class digital experiences that are intuitive, engaging,...

  • Senior Product Designer

    2 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About the RoleWe're seeking a highly skilled Product Designer to join our team at Dovetail. As a Product Designer, you'll be responsible for crafting exceptional customer experiences across our product suite. Your expertise in user-centered design will help us deliver innovative solutions that meet the evolving needs of our customers.Key...

  • Lead Experience Designer

    5 months ago

    Sydney, Australia Qantas Airways Limited Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas - Advocate and drive design thinking across the end-to-end customer experience - Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us...

  • Senior Experience Designer

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at Westpac Group. As a key member of our design team, you will play a critical role in shaping the customer experience across our digital products.Key ResponsibilitiesLead the design of customer-facing digital products, ensuring a seamless and intuitive...

  • Digital Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    The RoleWe are seeking a skilled Digital Experience Designer to join our team at Pepper Financial Services Group. As a key member of our design team, you will be responsible for defining and delivering exceptional digital customer experiences that meet the needs of our customers.About the RoleDesign and deliver world-class digital experiences for our...

  • Service Design Lead

    2 days ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    At TPG Telecom, we're revolutionizing the way we connect our people and communities. We're seeking a seasoned Service Design Lead to join our team and drive customer experience excellence.Key ResponsibilitiesLead a team of Service Designers to embed customer experience best practices in product and service development, improvement programs, and operational...

  • Growth Experience Designer

    22 hours ago

    Sydney, New South Wales, Australia Atlassian Full time

    About the RoleWe are seeking a highly skilled Growth Designer to join our team at Atlassian. This role will be a key pillar in the Growth Design team, reporting into the Head Of Design, Growth.In this position, you will work closely with other Growth designers and multiple design teams across the company to create high-quality experiences that feel like they...

  • Digital Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Tabcorp Full time

    We're shaping the future of entertainment at Tabcorp, and we're looking for a talented UX Designer to join our Product & Digital Design team.As a UX Designer, you'll play a key role in crafting digital interfaces that prioritize simplicity, ease of use, enjoyment, and safety for our valued customers.Key responsibilities include:Driving UX strategy within...