Experience Design Lead

3 days ago

Sydney, Australia Qantas Airways Limited Full time

Opportunity to lead a high-performing team and travel experiences of the future
- Mentor and empower a team of Experience designers, to innovate and enhance customer and employee experiences at Qantas
- Full-time permanent position based at our Head Office in Mascot

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As the Experience Design Lead, you will be an advocate for human-centred design across the organisation to inform the business’ thinking about what’s important to our customers and why. You will recommend and align the most impactful customer and employee pain points, needs and motivations across the end-to-end customer journey, from booking to post-flight interactions, so that they become embedded as strategic priorities for planning.

You will lead a transformative shift in user experience across Digital, with a focus on mobile apps, wearables, AR/VR and more. You will possess strong HCD, Design Thinking and User Research skills and be able to combine these with Lean UX and Agile methodologies to enable teams to deliver compelling world-class travel experiences.

You will lead and mentor a high-performing Design team and work with senior leaders to identify and define customer and employee problems and opportunities, and bring a pragmatic perspective on how Design can help in shaping product strategy and planning. You will use your leadership skills to promote continuous learning and inspire innovative solutions aligned with Qantas’ CX vision, translating data and insights into actionable recommendations.

You’ll have
- 7+ years of extensive experience as an Experience Design leader in a similar hybrid Service or UX/UI design role, with a track record of successfully leading user experience design projects.
- Tertiary qualifications in User Experience Design, HCD, Service Design, Business, or a related field.
- You will have shipped multiple consumer and/or business products and understand what it takes to create exceptional experiences.
- Proficiency in experience design methodologies, such as customer journey mapping and service blueprinting, wireframing and prototypes.
- Strong user research skills to conduct qualitative and quantitative research, gather customer insights, and understand user behaviours, needs, and pain points throughout their journey.
- Strong communication skills to influence and inform product strategy.
- A user and data-focused design mentality and commitment to design excellence.
- Deep knowledge of HCD design methods pertaining to Experience Design and Lean UX.
- Strong workshop and facilitation skills to guide cross-functional teams through service design process.
- Proficiency with current day design tools and software including Miro, Figma to support prototyping and simulations.
- Strong synthesis abilities from multiple input points - research, analytics, customer feedback, ideation and strategy.
- Systems thinking mindset and experience building or contributing to Design Systems.
- Strong visualisation and information design skills to communicate complex service ecosystems.
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program includin

  • Junior Experience Designer

    4 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Junior Experience Designer

    1 week ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Experience Design Lead

    3 weeks ago

    Sydney, Australia Sharp & Carter Full time

    Leading ASX Listed Organisation | B2C, Empathetic and For Purpose Organisation - Manage and Lead this Customer centric product design team - UX and UI - $140,000-160,000 base + super | Leadership Opportunity and Huge Growth **About the Role** With a strong presence across the ANZ market, our client is a genuine leader in their industry sector. As the...

  • Lead Experience Designer

    3 weeks ago

    Sydney, Australia Boston Consulting Group Full time

    **We’re BCG X** We are the world’s leading innovation company built on the idea of bringing together the best entrepreneurs, designers, engineers, venture architects, product managers and investors. Our ventures create a strategic value for the world’s most important companies. **Experience Design at BCG X** Our experience designers are tasked with...

  • Lead Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Boston Consulting Group Full time

    We're BCG XWe are the world's leading innovation company built on the idea of bringing together the best entrepreneurs, designers, engineers, venture architects, product managers and investors. Our ventures create a strategic value for the world's most important companies.Experience Design at BCG XOur experience designers are tasked with developing product...

  • Lead Experience Designer

    3 weeks ago

    Sydney, Australia Qantas Airways Limited Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas - Advocate and drive design thinking across the end-to-end customer experience - Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us...

  • Experience Design Lead

    3 weeks ago

    Sydney, Australia ARQ Group Full time

    Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia’s leading experts in Digital Solutions. - We create technology. We partner with our clients...

  • Lead Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas Advocate and drive design thinking across the endtoend customer experience Fulltime permanent position based at our Head Office in MascotWe've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and...

  • Experience Design Lead

    1 week ago

    Sydney, Australia Digitalent Internal Full time

    Job ID: 1468073 **Country**: Australia **Location**: Sydney **Contract**: Permanent Experience Design Lead The role will be working with a leading Strategic Design Agency on a long term project within a number of different industries. We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly,...

  • Experience Design Lead

    1 week ago

    Sydney, Australia Digitalent Full time

    **Country**: Australia **Location**: Sydney **Contract**: Permanent Experience Design Lead The role will be working with a leading Strategic Design Agency on a long term project within a number of different industries. We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly, garnering support from...

  • Experience Design Lead

    1 week ago

    Sydney, New South Wales, Australia ARQ Group Full time

    Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia's leading experts in Digital Solutions. We create technology. We partner with our clients to...

  • Lead Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Qantas Airways Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas Advocate and drive design thinking across the end-to-end customer experience Full-time permanent position based at our Head Office in Mascot We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through...

  • Experience Design Lead

    1 week ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Opportunity to lead a high-performing team and travel experiences of the future Mentor and empower a team of Experience designers, to innovate and enhance customer and employee experiences at Qantas Fulltime permanent position based at our Head Office in MascotWe've always been pioneers, and we're proud to see that spirit in our people today. Our resilience...

  • Lead Experience Designer

    3 weeks ago

    Sydney, Australia Qantas Group Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas Advocate and drive design thinking across the end-to-end customer experience Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped...

  • Lead Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas Advocate and drive design thinking across the end-to-end customer experience Full-time permanent position based at our Head Office in Mascot We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us...

  • Experience Design Lead

    1 week ago

    Sydney, New South Wales, Australia Digitalent Internal Full time

    Job ID:Country: AustraliaLocation: SydneyContract: PermanentExperience Design LeadThe role will be working with a leading Strategic Design Agency on a long term project within a number of different industries.We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly, garnering support from...

  • Experience Design Lead

    1 month ago

    Sydney, Australia Qantas Group Full time

    Opportunity to lead a high-performing team and travel experiences of the future Mentor and empower a team of Experience designers, to innovate and enhance customer and employee experiences at Qantas Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today....

  • Experience Design Lead

    1 week ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Opportunity to lead a high-performing team and travel experiences of the future Mentor and empower a team of Experience designers, to innovate and enhance customer and employee experiences at Qantas Full-time permanent position based at our Head Office in Mascot We've always been pioneers, and we're proud to see that spirit in our people today. Our...

  • Experience Design Lead

    3 weeks ago

    Sydney, Australia Qantas Group Full time

    Opportunity to lead a high-performing team and travel experiences of the future Mentor and empower a team of Experience designers, to innovate and enhance customer and employee experiences at Qantas Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today....

  • Experience Design Lead

    4 weeks ago

    Sydney, Australia Qantas Full time

    Opportunity to lead a high-performing team and travel experiences of the futureMentor and empower a team of Experience designers, to innovate and enhance customer and employee experiences at QantasFull-time permanent position based at our Head Office in MascotWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our...