Customer Service Consultant Racv Melbourne Cbd

1 week ago

Melbourne, Australia RACV Full time

**RACV Melbourne CBD location**:

- **Unleash Your Potential: Ongoing Career Growth & Training**:

- **Hybrid Working Model (Currently 2 days at CBD Contact Centre, 3 days WFH)**

Grab this special opportunity to shape RACV’s Member Engagement Team's direction, advancing your career in a respected organization known for its impactful community work. This role offers both professional growth and a chance to create a meaningful impact.

We're seeking skilled individuals to join our RACV Melbourne CBD contact centre as committed Customer Service Consultants. In this role, which involves taking inbound calls, you'll focus on delivering personalized and valuable experiences to members and customers, consistently upholding our brand promise in every interaction.

**What will you be doing**:
This is a
** permanent full-time position **offering
**38 hours per week** commencing on
**Monday, 15th January 2024**.

With a dynamic full-time opportunity and after completing our fully paid and supported training program and to further promote work-life balance, we offer a
** Monday-Friday roster with shifts scheduled between the hours of 9:30am - 6pm **which aligns with RACV’s commitment to scheduling transparency that can help you plan and seamlessly integrate work with your personal responsibilities.

As a dedicated Memberline Consultant, you will play a critical role in maintaining strong lifetime relationships with members and customers within a fast-paced call centre environment as you will be the first point of contact and will be having personalised and meaningful conversations to identify needs and offer the best solutions to deliver on our brand promise. Being multi-skilled, you will also be able to provide information to new and existing members about all RACV's products and services plus, much more

**What we’re looking for**:
Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.
- Demonstrated **experience **in a **phone-based/customer service** role - _essential._
- Prior exposure to a target/KPI oriented setting
- Significant personal drive and enthusiasm
- Genuine dedication to providing high-quality service.
- A problem-solving approach with excellent listening and questioning skills.
- Effective verbal and written communication abilities

**What we provide**:
We offer a
**hybrid working model** in which you can
**work from the comfort of your own home and our RACV Melbourne CBD office** following the completion of our training program.

We provide an excellent salary paired with appealing perks like leadership and career growth prospects, complimentary roadside assistance, insurance savings, and more. RACV values both you and our community. Through our Workplace Giving program, you can choose how to contribute to causes you're passionate about, whether it's through volunteering, donations, or fundraising - all in ways that suit your preferences.
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

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