Club Membership Administration Consultant

4 weeks ago

Melbourne, Australia RACV Full time

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

RACV Club Membership offers an extensive range of premium services, facilities and exclusive benefits, where RACV members can work, relax and entertain in the comfort of two convenient locations at RACV City Club & RACV Healesville Country Club & Resort.

**About the Opportunity**

Based on site in our corporate CBD head office, Monday-Friday 8.30am-5pm, we are seeking an experienced Club Membership Administration Consultant, to join our dynamic Club Membership team and engage with our current and prospective RACV Club Members to deliver a friendly, professional and high-quality customer service experience.

In this busy and varied phone-based role, you will utilise your excellent verbal & written communication skills and develop a thorough knowledge of RACV Club, to assist RACV Club Members with enquiries, information and bookings.

**This could be just the right role for you?**
- Develop and maintain a broad knowledge of RACV Club products, memberships, benefits, events & latest updates
- Analyse, investigate and maintain an accurate database of customer accounts, transactions & records
- Investigate and resolve queries and complaints in a timely manner
- Cross sell & upsell products to retain existing members and grow new club memberships
- Assist members in person and guide them through facilities
- Contribute to team targets, meetings, safe work practices and environment

***

**What you’ll need to be successful**
- Customer service experience in a premium membership/loyalty program or similar environment
- Experience in building strong professional relationships with internal and external stakeholders
- Effective listening, written and verbal communication skills
- Ability to work proactively, plan, understand & gain product knowledge and work to deadlines
- Knowledge of investigating and resolving customer queries and complaints effectively
- Demonstrate attention to detail, high level of accuracy, excellent organisational and time management skills
- Excellent personal presentation & professional demeanour
- Full working rights in Australia

***

**We are Offering**
- Competitive Salary
- Discounts on RACV products & resorts
- Training & development career opportunities

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

Submit your CV via the link.

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