Customer Service Team Manager Team Lead

2 weeks ago

Melbourne, Australia RACV Full time

**Melbourne, Victoria | RACV CBD Office**:

- **Hybrid working arrangement**:

- **Opportunity to coach, mentor, and lead.**:

- **Discounts on RACV Products and Services**

**The role**

Your leadership and passion will shape our valued inbound phone based Memberline Teams as you lead, coach, and develop customer service professionals.

Utilising your experience in managing high performing, frontline customer service teams, you will be focused on leading and motivating your team in achieving relevant KPIs whilst providing support and training as required. With empathy front of mind, you will create and deliver a sense of connection, collaboration, and high performance.

**A day in the life**

This is a purposeful, multi-facetted role that will:

- Embed brand promise and build a sense of purpose within your teams
- Build a positive team culture and a sense of connection that drives performance
- Celebrate & recognise moments that matter for our people
- Create and lead a coaching culture founded on strong meaningful relationships
- Upskill and provide practical support to Memberline Consultants

**About You**

Your professionalism, energy, and ability to lead by example will keep you on track in this fast-paced environment.

As a proven customer service professional and leader, you will be able to demonstrate your ability to navigate ambiguous and complex matters whilst being self-driven to positively impact the employee and member experience.

You lead with a collaborative style, possess exceptional communication skills and are enthusiastic about your team providing outstanding outcomes and great customer experiences at every interaction.

**We are looking for**

To be successful in this role, you will possess:

- Essential - minimum Year 12 and demonstrated experience in leading high-performance teams within a Contact Centre/Customer Service, environment
- Strong customer service and experience ethics
- Ability to influence stakeholders at all levels and work in fast-paced environment
- Well organised, ability to prioritise workload
- Understanding of applicable legislative obligations, including acts, codes, and regulations relevant to the role

**What we provide**:
You will be based in our CBD which includes:

- Easy access to public transport
- Employee access to our gym
- Onsite Cafe and Barista Made Coffee (within RACV-485 Bourke Street lobby)

We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, insurance discounts and much more. RACV cares about you and our community. Our Workplace Giving program provides you the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising.

**Application process**

You may be asked to participate in a video assessment as part of the selection process.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

  • Customer Service Team Leader

    4 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    **JOB DESCRIPTION** **About Team Global Express** **Why TGE** We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer** - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your...

  • Retail Sales Team

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    For nearly 25 years, Lids has been the leading headwear and sports apparel retailer in North America We are so excited to have launched globally in 2022 with our next stop in Australia. Selling officially licensed product from professional sports leagues and headwear from today's hottest athletic and fashion brands is what we do. We've done it through years...

  • Accounts Payable Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As an Accounts Payable (AP) Team Leader you will play a crucial role in ensuring invoices are paid on time.You can expect to partner with colleagues, stakeholders, subcontractors, and suppliers with any AP queries and to ensure processes are efficient.Your duties and responsibilities will include:Support, coaching and performance management...

  • Customer Service

    4 weeks ago

    Melbourne, Australia Universal Business Team Full time

    **About the Company**: MPI Automotive is a well-respected name in the automotive industry, known for its exceptional products and services. MPI are a passionate team dedicated to offering outstanding products and services to their customers. And now, we're on the lookout for a friendly, enthusiastic, and customer-focused individual to join the team. **Role...

  • Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Universal Business Team Full time

    About the Company:MPI Automotive is a well-respected name in the automotive industry, known for its exceptional products and services. MPI are a passionate team dedicated to offering outstanding products and services to their customers. And now, we're on the lookout for a friendly, enthusiastic, and customer-focused individual to join the team.Role...

  • Knockdown Rebuild Drafting Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Knowledge and Process Team Leader

    2 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    About the RoleTeam Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Knockdown Rebuild Drafting Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Customer Service and Sales

    3 weeks ago

    Melbourne, Australia Universal Business Team Full time

    The Company As a trusted supplier in Australia, Packline specialize in providing top-quality packaging equipment tailored to meet the rigorous standards of the transport and storage industries. Their innovative products are designed to reduce costs, boost productivity, ensure workplace safety, and promote environmental responsibility. Operating...

  • Fleet Team Leader

    2 weeks ago

    Port Melbourne, Australia Team Global Express Full time

    Purpose of the JobTo be successful in this position you would provide leadership and management all Refrigerated fleet activities at Team Global Express Refrigeration Melbourne.Primary Duties & Responsibilities include but not limited to:Efficient organisation and management of all depot PUD staff and resources.Ensure local fleet organisation and structure...

  • Customer Service Consultant

    1 week ago

    Melbourne Airport, Australia Team Global Express Full time

    **About Team Global Express**: **Why TGE**: We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer**: - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your career development...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    What Makes Us, UsWe want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees Real Wellbeing so that they can better support our members' and customers' wellbeing journey.At Australian Unity We're for real wellbeing. For us, real wellbeing means so much more than...

  • Customer Service Training Facilitator

    2 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    **JOB DESCRIPTION** **About Team Global Express** **Why TGE** We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer** - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your...

  • Voice of Customer Manager

    2 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    About UsTeam Global Express is an Australian-owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Integration App Manager

    2 weeks ago

    Melbourne, Victoria, Australia Team Global Express Full time

    JOB DESCRIPTIONJoin Team Global Express (TGE) as a Customer Integration Applications Manager and play a vital role in overseeing and managing our portfolio of Customer Integration applications, including and WebMethods. Your expertise and leadership will ensure the development, implementation, and support maintenance of these applications, guaranteeing...

  • Customer Integration App Manager

    2 weeks ago

    Melbourne, Victoria, Australia Team Global Express Full time

    JOB DESCRIPTIONJoin Team Global Express (TGE) as a Customer Integration Applications Manager and play a vital role in overseeing and managing our portfolio of Customer Integration applications, including and Web Methods.Your expertise and leadership will ensure the development, implementation, and support maintenance of these applications, guaranteeing...

  • Customer Service Team Lead

    1 month ago

    Melbourne, Australia NEXTDC Ltd Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...

  • Customer Service Team Lead

    4 weeks ago

    Melbourne, Australia NEXTDC Ltd Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia NEXTDC Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...