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Club Membership Administration Consultant

3 months ago

Melbourne, Victoria, Australia RACV Full time

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

RACV Club Membership offers an extensive range of premium services, facilities and exclusive benefits, where RACV members can work, relax and entertain in the comfort of two convenient locations at RACV City Club & RACV Healesville Country Club & Resort.

About the Opportunity

Based on site in our corporate CBD head office, Monday-Friday 8.30am-5pm, we are seeking an experienced Club Membership Administration Consultant, to join our dynamic Club Membership team and engage with our current and prospective RACV Club Members to deliver a friendly, professional and high-quality customer service experience.

In this busy and varied phone-based role, you will utilise your excellent verbal & written communication skills and develop a thorough knowledge of RACV Club, to assist RACV Club Members with enquiries, information and bookings.

This could be just the right role for you?

As a Club Membership Administration Consultant, day to day, you will predominantly answer phone calls and respond to email and online enquiries to support and guide Club Members on their journey with us. Your key responsibilities for this role include:

  • Communicate with members in a professional manner to answer inbound calls, make outbound calls and respond to emails & web forms to assist with new member applications, club account queries & club restaurant reservations
  • Develop and maintain a broad knowledge of RACV Club products, memberships, benefits, events & latest updates
  • Analyse, investigate and maintain an accurate database of customer accounts, transactions & records
  • Investigate and resolve queries and complaints in a timely manner
  • Cross sell & upsell products to retain existing members and grow new club memberships
  • Assist members in person and guide them through facilities
  • Contribute to team targets, meetings, safe work practices and environment

What you'll need to be successful

  • Customer service experience in a premium membership/loyalty program or similar environment
  • Experience in building strong professional relationships with internal and external stakeholders
  • Effective listening, written and verbal communication skills
  • Strong administration, financial acumen, numeracy & literacy skills including MS Office applications
  • Ability to work proactively, plan, understand & gain product knowledge and work to deadlines
  • Knowledge of investigating and resolving customer queries and complaints effectively
  • Demonstrate attention to detail, high level of accuracy, excellent organisational and time management skills
  • Excellent personal presentation & professional demeanour
  • Full working rights in Australia

We are Offering

  • Competitive Salary
  • Discounts on RACV products & resorts
  • Training & development career opportunities

The RACV difference

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

Application process

You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

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