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Head of Customer Due Diligence

4 months ago

Melbourne, Australia Worldline Full time

**This is ANZ Worldline Payment Solutions**

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we’ll launch in Australia throughout 2023 and beyond.

**What’s it like to work with us?** We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

**The Opportunity**

The Head of Customer Due Diligence is a key managerial role within the Merchant Risk Operations (MRO) team, which is responsible for Customer Due Diligence (CDD) of ANZ Worldline merchant acquiring customers, which includes Initial Customer Due Diligence, Enhanced Customer Due Diligence (ECDD) and Ongoing Customer Due Diligence (OCDD). CDD is a critical activity to comply with AML/CTF Rules, Scheme Rules, Worldline Rules, and other legal and regulatory requirements within the Australian market. CDD is also required to manage key risks that ANZ Worldline may be exposed to such as Fraud Risk and Credit Risk. The Head of Customer Due Diligence is instrumental in ensuring that the business is managing its customer risk effectively. This role will report into the Head of Merchant Risk Operations, while working collaboratively with Sales and the Second Line functions.

**Key Responsibilities**
- Manage a large team of Risk Analysts and Specialists, including all day-to-day people management responsibilities, work allocation and prioritisation, and team mentoring.
- Implement the AML/CTF Program (Part A and Part B), in so far as it relates to CDD.
- Develop all CDD systems, processes and procedural level documentation and maintain them.
- Continuously reviewing and optimising all CDD systems, processes and procedures.
- Implement appropriate management level and operational level reporting and making it available to key stakeholders, including reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Manage all reporting obligations under AUSTRAC, in so far as they relate to CDD, are met.
- Provide Subject Matter Expertise on AML/CTF Rules, including Know Your Customer (KYC) and Applicable Customer Identification Procedures (ACIP).
- Work collaboratively with the Sales organisation to ensure that the end-to-end onboarding process of customers is optimised, while managing risk within acceptable levels.
- Work collaboratively with Second Line functions to ensure that policies, in so far as they relate to CDD, are effective.

**Experience**
- 5+ years within a senior Customer Due Diligence role (KYC, AML, CTF, etc).
- 3+ years of proven leadership and team management skills.
- 3+ years in payments or technology driven organisation.
- Experience working with AUSTRAC as a Reporting Entity under the AML/CTF Act.
- Preferably experience in a merchant acquiring organisation.

**Competencies & Knowledge**
- Exceptional planning and organizational skills.
- Excellent influencing and negotiation skills.
- Great communication and presentation skills.
- Remarkable commercial awareness and industry knowledge.
- Outstanding knowledge of Australian regulatory requirements relating to AML/CTF.
- Remarkable knowledge of Australian and International Sanctions and Politically Exposed Person (PEP) requirements.
- Excellent knowledge of scheme rules, including VISA and Mastercard.
- Results driven and ability to work under pressure.
- Advanced knowledge of Office products, including PowerPoint and Excel.
- Multicultural and flexible mindset with the ability to multi-task and work in an international environment.
- Some knowledge of Fraud Risk and Credit Risk, within a merchant acquiring context would be beneficial.

**Education**
- Bachelors Degree (Economics, Finance, Law, or equivalent).
- Industry Certification (ACAMS, etc).

**Benefits**

At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

- A range of health and wellbeing discounts for gym, nutrition, sporting gear
- Learning and development opportunities to build your skills
- Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
- Monthly in person and virtual social events
- Volunteering leave to support CSR activitie