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Senior Manager of Customer Due Diligence
2 months ago
We are seeking a highly experienced and skilled Senior Manager of Customer Due Diligence to join our Merchant Risk Operations team at SIX Payment Services. This is a key managerial role responsible for ensuring the effective management of customer risk within our organization.
Key Responsibilities- Manage a large team of Risk Analysts and Specialists, including all day-to-day people management responsibilities, work allocation and prioritization, and team mentoring.
- Implement and maintain the Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) program, including the development of all Customer Due Diligence (CDD) systems, processes, and procedural level documentation.
- Continuously review and optimize all CDD systems, processes, and procedures to ensure compliance with regulatory requirements.
- Implement appropriate management-level and operational-level reporting and make it available to key stakeholders, including reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Manage all reporting obligations under the Australian Transaction Reports and Analysis Centre (AUSTRAC), in so far as they relate to CDD.
- Provide subject matter expertise on AML/CTF rules, including Know Your Customer (KYC) and Applicable Customer Identification Procedures (ACIP).
- Work collaboratively with the Sales organization to ensure that the end-to-end onboarding process of customers is optimized, while managing risk within acceptable levels.
- Work collaboratively with Second Line functions to ensure that policies, in so far as they relate to CDD, are effective.
- 5+ years of experience in a senior Customer Due Diligence role, with a strong understanding of AML/CTF regulations and compliance.
- 3+ years of proven leadership and team management skills, with the ability to motivate and develop a high-performing team.
- 3+ years of experience in a payments or technology-driven organization, with a strong understanding of the industry and its regulatory requirements.
- Experience working with AUSTRAC as a Reporting Entity under the AML/CTF Act.
- Preferably experience in a merchant acquiring organization.
- Exceptional planning and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent influencing and negotiation skills, with the ability to build strong relationships with stakeholders.
- Great communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical audiences.
- Remarkable commercial awareness and industry knowledge, with the ability to stay up-to-date with the latest trends and developments in the payments industry.
- Outstanding knowledge of Australian regulatory requirements relating to AML/CTF, including the AML/CTF Act and the AUSTRAC Act.
- Remarkable knowledge of Australian and International Sanctions and Politically Exposed Person (PEP) requirements.
- Excellent knowledge of scheme rules, including VISA and Mastercard.
- Results-driven and able to work under pressure, with a strong attention to detail and ability to meet deadlines.
- Advanced knowledge of Office products, including PowerPoint and Excel.
- Multicultural and flexible mindset, with the ability to work in an international environment and adapt to changing circumstances.
- Some knowledge of Fraud Risk and Credit Risk, within a merchant acquiring context, would be beneficial.
- Bachelor's Degree in Economics, Finance, Law, or equivalent.
- Industry certification, such as ACAMS, would be an advantage.
