Senior Manager of Customer Due Diligence

5 days ago

Melbourne, Victoria, Australia Worldline Full time
About the Role

We are seeking a highly experienced and skilled Senior Manager of Customer Due Diligence to join our Merchant Risk Operations team at Worldline. As a key member of our team, you will be responsible for ensuring that our business is managing customer risk effectively and complying with all relevant regulatory requirements.

Key Responsibilities
  • Manage a large team of Risk Analysts and Specialists, including all day-to-day people management responsibilities, work allocation and prioritisation, and team mentoring.
  • Implement and maintain our Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) program, including Customer Due Diligence (CDD) processes and procedures.
  • Develop and maintain all CDD systems, processes, and procedural level documentation.
  • Continuously review and optimize all CDD systems, processes, and procedures to ensure they are effective and efficient.
  • Implement and maintain appropriate management level and operational level reporting, including Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Manage all reporting obligations under the Australian Transaction Reports and Analysis Centre (AUSTRAC), including CDD-related reporting.
  • Provide subject matter expertise on AML/CTF rules, including Know Your Customer (KYC) and Applicable Customer Identification Procedures (ACIP).
  • Work collaboratively with the Sales organization to ensure that the end-to-end onboarding process of customers is optimized, while managing risk within acceptable levels.
  • Work collaboratively with Second Line functions to ensure that policies related to CDD are effective.
Requirements
  • 5+ years of experience in a senior Customer Due Diligence role, with a strong understanding of AML/CTF regulations and requirements.
  • 3+ years of proven leadership and team management skills, with experience in managing a large team of Risk Analysts and Specialists.
  • 3+ years of experience in a payments or technology-driven organization, with a strong understanding of the merchant acquiring industry.
  • Experience working with AUSTRAC as a Reporting Entity under the AML/CTF Act.
  • Preferably experience in a merchant acquiring organization.
Competencies and Knowledge
  • Exceptional planning and organizational skills, with the ability to manage multiple priorities and deadlines.
  • Excellent influencing and negotiation skills, with the ability to communicate effectively with stakeholders at all levels.
  • Great communication and presentation skills, with the ability to present complex information in a clear and concise manner.
  • Remarkable commercial awareness and industry knowledge, with a strong understanding of the payments industry and regulatory requirements.
  • Outstanding knowledge of Australian regulatory requirements relating to AML/CTF, including KYC and ACIP.
  • Remarkable knowledge of Australian and International Sanctions and Politically Exposed Person (PEP) requirements.
  • Excellent knowledge of scheme rules, including VISA and Mastercard.
  • Results-driven and able to work under pressure, with a strong attention to detail and ability to meet deadlines.
  • Advanced knowledge of Office products, including PowerPoint and Excel.
  • Multicultural and flexible mindset, with the ability to work in an international environment and adapt to changing priorities.
  • Some knowledge of Fraud Risk and Credit Risk, within a merchant acquiring context, would be beneficial.
Education
  • Bachelor's Degree in Economics, Finance, Law, or equivalent.
  • Industry certification, such as ACAMS, would be an advantage.

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