Vendor Services Manager

2 weeks ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

**Your new role**

This senior role works closely with the Strategic Relationship Manager within SRCM team and with teams across Fund Services, Member Operations, Member Experience and Technology Services.

The SRCM team is a small but highly capable team responsible for ensuring the efficient and effective management of the Fund’s third-party service providers; and system & data vendors. In particular, the oversight and management of strategic relationships; managing third-parties in line with the Fund’s third-party management framework, the ongoing management of contract & commercial arrangements; and facilitating the provision of fit for purpose third party service into the Investment; Member and Fund Services teams.

The successful applicant will work with a high level of autonomy and management, have a ‘can do’ attitude, including a focus on service, and a strong ability to engage and influence effectively with senior stakeholders across the department and with strategic third-party partners.

Some key responsibilities but not limited to;
- Establish & manage on-going third-party governance & service management forums.
- Track and, where required, ensure establishment of SLAs, quality metrics, monitor vendor costs, and resolve relationship issues by working closely with business owners and vendors to ensure deliverables are fit for purpose, met and services performed.
- Co-ordinate vendor led initiatives/workshops, collating actions & feedback loops.
- Manage new and changing services, working closely with internal stakeholders and third parties to ensure E2E occurs effectively.
- Manage change delivered by third party vendors, and ensure vendors deliver to priorities set.
- Manage periodic validation processes for vendor services with business owners.

**What you’ll need**
- Tertiary qualifications in Commerce or Business disciplines.
- **A minimum 8 years broad administration experience from within the investment management/ superannuation/ or custodian sectors.**:

- **Solid understanding of administration vendors and services.**:

- Ability to document business processes, standard operating procedures and service level agreements.
- Support the management of third party risk in accordance with the Fund’s Risk Management Framework including risk identification and management, risk profiling, risk reporting and incident management
- Strong verbal and written communication skills

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**
- Australian or New Zealand citizenship or Australian permanent residency status is required. _

**_Progress powered by purpose._

  • Vendor Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new...

  • Vendor Manager

    3 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100903_1681792325 **Contact** Daniel Clifford **Posted** about 3 hours ago **The Client & Role**: We're currently working with an investment fund client that is looking for a Vendor Manager to join their organisation. As the Vendor Manager you will be...

  • IT Vendor Manager

    1 week ago

    Melbourne, Australia affix Full time

    Excited to be running a newly created role for a client we have been working with in the health and pharmaceutical industry. As they go from strength to strength acquiring businesses, uplifting their technology as they embark on this transformation, this is another pivotal role for them. Based in Melbourne this role reports into the Head of PMO and will...

  • IT Vendor Manager

    2 weeks ago

    Melbourne, Victoria, Australia affix Full time

    Excited to be running a newly created role for a client we have been working with in the health and pharmaceutical industry. As they go from strength to strength acquiring businesses, uplifting their technology as they embark on this transformation, this is another pivotal role for them.Based in Melbourne this role reports into the Head of PMO and will take...

  • Vendor Manager

    2 weeks ago

    Melbourne, Australia Team Global Express Full time

    Team Global Express (TGE) are in search of a high calibre Vendor Manager, where you will be responsible to monitor the relationship and performance of service delivery partners for Integrated Business Services (Integrated) to ensure that the partners deliver the required services to a high quality and in accordance with the service contracts. Working...

  • Vendor Manager

    2 weeks ago

    Melbourne, Victoria, Australia Team Global Express Full time

    Team Global Express (TGE) are in search of a high calibre Vendor Manager, where you will be responsible to monitor the relationship and performance of service delivery partners for Integrated Business Services (Integrated) to ensure that the partners deliver the required services to a high quality and in accordance with the service contracts.Working closely...

  • Vendor Management Specialist

    7 days ago

    Melbourne, Australia UniSuper Full time

    UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members. The Delivery and Information team ensures the sustained health and maintenance of UniSuper’s core systems and...

  • IT Vendor Management Specialist

    1 week ago

    Melbourne, Australia Symbion Full time

    **- **Job no**:494542** ***: - **Business unit**: EAHPL Pty Ltd, ABN 74 164 521 617** ***: - **Position location**: Head Office Docklands** ***: - **Work type**:Full Time Permanent** ***: - **Location**:VIC - Melbourne***: **About us**: With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the...

  • IT Vendor Management Specialist

    4 weeks ago

    Melbourne, Australia EBOS Group Limited Full time

    The opportunity : Based at our Melbourne Head office in Docklands and reporting into the IT Vendor Manager, the position supports the management of key Technology vendors, including the ongoing governance and relationships with vendors. This will also include reporting on vendor performance within EBOS Group as well as proactively identifying...

  • IT Vendor Management Specialist

    2 weeks ago

    Melbourne, Victoria, Australia EBOS Group Limited Full time

    The opportunity : Based at our Melbourne Head office in Docklands and reporting into the IT Vendor Manager, the position supports the management of key Technology vendors, including the ongoing governance and relationships with vendors. This will also include reporting on vendor performance within EBOS Group as well as proactively identifying...

  • IT Vendor Management Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Symbion Full time

    - Job no:494542***: - Business unit: EAHPL Pty Ltd, ABN *****: - Position location: Head Office Docklands*****: - Work type:Full Time Permanent*****: - Location:VIC Melbourne***: About us:With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer,...

  • Vendor Services Coordinator

    3 weeks ago

    Melbourne, Australia JLL Full time

    Shaping the future of real estate for a better world.At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter,...

  • Vendor and Contracts Manager

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Leading services organisation are seeking an experienced vendor and contracts professional to join their team. **Your new company** Our client are a leading services organisation undergoing a program of positive and proactive transformation and change. They're seeking an established IT contracts and vendor management professional to join their developing...

  • IT Vendor Management Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Spring Professional Full time

    Melbourne based - flexible working in place Cutting edge technology programs Highly collaborative team cultureSpring professional have been engaged to source and vet a Vendor Manager for one of its key Melbourne based clients. The focus of the role will be managing technology vendors to enhance service delivery during an exciting period of a Group wide...

  • Vendor Coordinator

    2 weeks ago

    Melbourne, Australia ISS Full time

    **Job no**: 533223 **Work type**: Full time **Location**: Melbourne **Categories**: Administration & Office Support, Supply Chain / Procurement - ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER_ With over 485,000 employees throughout 46 countries ISS is a company of belonging. **_ ”Connecting People and Places to Make the World Work...

  • Strategic IT Vendor Manager

    3 weeks ago

    Melbourne, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Vendor Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia ISS Full time

    ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER With over 485,000 employees throughout 46 countries ISS is a company of belonging. "Connecting People and Places to Make the World Work Better". Are you passionate about ensuring procurement compliance is on track and enjoy contributing data and insights into business review processes? We're seeking a...

  • Vendor Coordinator

    4 weeks ago

    Melbourne, Australia ISS Full time

    ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER With over 485,000 employees throughout 46 countries ISS is a company of belonging. ”Connecting People and Places to Make the World Work Better”. Are you passionate about ensuring procurement compliance is on track and enjoy contributing data and insights into business review processes? We're...

  • Vendor Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia ISS FACILITY MANAGEMENT PTY LTD Full time

    ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER With over 485,000 employees throughout 46 countries ISS is a company of belonging. "Connecting People and Places to Make the World Work Better". Are you passionate about ensuring procurement compliance is on track and enjoy contributing data and insights into business review processes? We're seeking a dynamic...

  • Vendor Coordinator

    4 weeks ago

    Melbourne, Australia ISS FACILITY MANAGEMENT PTY LTD Full time

    ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER With over 485,000 employees throughout 46 countries ISS is a company of belonging. ”Connecting People and Places to Make the World Work Better”. Are you passionate about ensuring procurement compliance is on track and enjoy contributing data and insights into business review processes?  We're seeking a...