Strategic IT Vendor Manager

6 months ago

Melbourne, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enables Toll with the right technology foundations and business systems to grow the business and support our customer's needs.

The Opportunity:
We’re hiring an IT Vendor Manager at Toll Group based in Port Melbourne offering hybrid working flexibility This is a pivotal role where you can make an impact. This opportunity is focused on developing and executing robust strategies and processes to optimise supplier relationships.

By fostering collaboration and innovation, the IT Vendor Manager will ensure that our suppliers deliver value-added, competitive solutions that align with our organisational objectives. This role plays a critical part in driving efficiency, cost-effectiveness, and technological advancement within the organisation, ultimately contributing to the achievement of our broader goals and aspirations.

A day in the life of an IT Vendor Manager at Toll Group:

- Overseeing the entire contract lifecycle for engaged Managed IT Services, including changes, modifications, and enforcement of performance clauses, incentives, and remedies.
- Providing operational governance support to Group IT for ongoing contract and vendor management, ensuring alignment with organizational objectives.
- Leading contract renewal negotiations to secure favorable terms and conditions, leveraging insights gained from performance evaluations and market analysis.
- Researching new and emerging technology opportunities, evaluating their potential to enhance business operations, and making recommendations to key stakeholders for strategic decision-making.

What You’ll Need to Succeed:

- Solid experience as an IT Vendor and/or Sourcing Manager in a global organisation supporting large/complex programs.
- Demonstrated experience in dealing with Tier 1/2 service providers in IT.
- Experience in performance management of partners in a technology function.
- Understanding and working knowledge of ITIL/SIAM and other relevant ITSM frameworks is desired.
- Strong negotiation, oral and written communication and influencing skills to facilitate and achieve favourable outcomes from competing stakeholders.
- Consultative style and approach.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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