Customer Service Officer

1 week ago

Melbourne, Australia Westpac Banking Corporation Full time

Customer Service Officer - The Glen, Glen Waverley
- **Permanent full-time role available at Bank of Melbourne's branch at The Glen**:

- **Be a part of a culture that cares for our customers, our community, and YOU**:

- **Excellent career future pathway opportunities - your future starts HERE**:

- **Bring your best-self to connect with customers from all walks of life**

As Melbourne's local bank, our team at Bank of Melbourne works to find the way forward. We want to see your ambition - modest, medium or sky-high - become a reality. We do this through our dedication to customer service, by being small enough to get to know you so we can plan together. **We have a superb opportunity for a Customer Service Officer to join us at our branch at The Glen Shopping Centre**

As a **Customer Service Officer**, you will be the first point of contact for our customers when they walk into our branch. Your role will be a dynamic and rewarding one, as you help guide customers towards their financial goals, referring them to the right specialists and addressing their general banking queries. Each day brings new challenges and opportunities, where no two days - or customers - are the same So bring your resilience, flexibility, and positive energy to make every interaction an exceptional one.

**What will I need to succeed?**
- **Numerical Skills**: comfortable in counting and handling cash and an ability to complete financial transactions with accuracy
- **Customer Service Experience**: ideally in a customer-facing role
- **Personality**: an energetic personality coupled with a genuine passion for helping people
- **Resilience**: ability to remain calm and composed whilst managing challenging situations or difficult customers
- **Communication Skills**: strong verbal and written communication skills, with an ability to clearly explain banking products and services
- **Team Player**: ability to work effectively with colleagues to support branch goals and deliver outstanding service
- **Adaptability**: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Bank of Melbourne, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you'll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What is it like to work here?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002031690755

  • AR Officer

    1 week ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to delivering exceptional service to our clients. Our team is passionate about building strong relationships with customers and providing tailored solutions to meet their needs.Job SummaryWe are seeking an experienced AR Officer to join our finance...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our Customer Engagement Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal stakeholders and customers.Key...

  • Customer Service Representative

    1 day ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement Centre Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Call Centre Associate. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders and assisting with the customer journey.Key...

  • Customer Service Representative License Testing Officer

    1 day ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Service Representative OpportunityWe are seeking an experienced and passionate customer service representative to join our team in the Transport industry. As a Customer Service Representative License Testing Officer, you will be responsible for conducting driver license tests, providing constructive feedback, and carrying out administrative...

  • VIP Customer Service Ambassador

    1 week ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Turkish speaking customer service professional to join our team as a VIP Customer Service Ambassador. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our high-value clients, building strong relationships, and driving customer...

  • Work Order Coordinator

    3 months ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Customer Service Officer

    5 months ago

    Melbourne, Australia Osborne Richardson Australia Full time

    Our Local Government client based in Melbourne is seeking for Customer Service Officer to join their team. Customer Service Officer is a phone-only based role answering in coming calls from residents in a contact centre environment. Officers are looking to handle the calls at first point of contact.

  • Customer Service Officer

    3 months ago

    Melbourne, Australia Zoom Recruitment Full time

    **About the Company** Our client is a leader in International Freight Forwarding services. They handle both Air and Sea Freight and Custom Brokerage services for a wide variety of Customers across the globe. With their own offices and network of agents around the world, they have the capabilities to tailor solutions to suit their clients. **About the...

  • Customer Service Officer

    2 months ago

    Melbourne, Australia Talent International Full time

    The Role Join government client as a Customer Service Officer for an intial 6 month contract with a potential to extend / go permenant. The few areas you will be exposed to and trained with this organisation which are customer service front counter, concierge, license testing officer and computer testing officer. Responsibilities: Provide outstanding...

  • Customer Service Officer

    3 weeks ago

    Melbourne, Australia Talent International Full time

    The Role Join government client as a Customer Service Officer for an intial 6 month contract with a potential to extend / go permenant. The few areas you will be exposed to and trained with this organisation which are customer service front counter, concierge, license testing officer and computer testing officer. Responsibilities: Provide outstanding...

  • Customer Service Officer

    3 months ago

    Melbourne, Australia Public Sector People Full time

    Paying $34.79 per hour + super - Standard Office Hours - Part time 24 hours a week - Local Government Opportunity You will be the first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. **Role** As a Customer Service Officer in the Call Centre, you'll be responsible for...

  • Customer Service Officer

    5 months ago

    Melbourne, Australia Public Sector People Full time

    Fast-paced customer service role - Mitel and Carelink knowledge beneficial - Local Government opportunity Join a Leading Public Sector Organisation as a Customer Service Officer! Our client, a respected and innovative public sector organisation, is seeking a dedicated Customer Service Officer to join their dynamic team. With a strong focus on delivering...

  • Customer Service Officer

    4 months ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. **About the company**: As a Customer Service...

  • Customer Service Representative

    1 day ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for providing exceptional customer service to our members, resolving issues, and building trust through open and empathetic communication.Key...

  • Customer Service Officer

    1 week ago

    Melbourne, Australia Boral Construction Materials Full time

    Customer Service Officer **Division**: Boral Cement Limited **Department**: BORAL CEMENT **Work type**: Permanent - full time **Location**: Melbourne **Your next opportunity** Valued role to provide customer service and administration activities associated with Cement’s supply chain function, ensuring full compliance and satisfactory delivery to...

  • Customer Service Officer

    4 months ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Bank of Melbourne 525 Collins St branch**: - **Permanent part time role - 23 hours per week, availability between 11am till 4pm 5 days a week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We...

  • Customer Service Officer

    3 months ago

    Melbourne, Australia Page Personnel Full time

    Global FMCG organization Melbourne CBD locationAbout Our ClientOur client is a global FMCG retail organisation, who operate on a global scale. They have a strong customer base, a very high market share and want to deliver the best outcomes to all customers on every interaction. This permanent, full-time role is an excellent opportunity for a candidate with...

  • Customer Service Officer

    3 months ago

    Melbourne, Australia Charterhouse Full time

    A great 6 month inbound customer service opportunity to work for a large council in the Northern suburbs | Join a collaborative and positive team - **Previous customer service/ call centre experience is required**: - **Represent the council providing excellent service to members of the community**: - **Close to public transport** **| 6 month temporary...

  • Customer Service Officer

    4 months ago

    Melbourne, Australia Public Sector People Full time

    Local Government opportunity - Full time hours, Monday - Friday - 12-week temporary placement **Position**: Customer Service Officer **Duration**: ASAP start - 12 weeks with the potential to extend **Location**: Local Council Northeastern Suburbs **Rate**:$34.79 per hour + Super **Key Responsibilities**: - To provide excellent first-point-of-contact...

  • Customer Service Officer

    3 months ago

    Melbourne, Australia Brenntag Full time

    **CUSTOMER SERVICE OFFICER**: Our team in **Melbourne** currently has an opening for a **Customer Service Officer** **YOUR ROLE & RESPONSIBILITIES**: Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials, customers, vendors - Receive and process customer orders, complete contract...