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Customer Experience Partner

2 months ago

Fortitude Valley, Australia Domain Group Full time

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**Who are you?**
- Using every interaction as an opportunity to improve customer relationships, ensuring their satisfaction and loyalty.
- Act as a customer advocate, working cross-functionally to resolve any issues or obstacles.
- Drive customer adoption and engagement, helping customers realise the total value of our solutions.
- Collaborate with sales teams to effectively meet the needs of our customers.
- Provide website and tool support to ensure customers can easily navigate available features.
- Using customer data and feedback to identify opportunities for your improvement.
- Contribute to the development of customer experience best practices and processes.

**Why join us?**

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Flexibility tailored to you - so if you’ve recently made a sea change, work adjusted hours or like the idea of hybrid working, it’ll be perfect;
- First-rate parental leave and wellbeing policies;
- Discounts on things like _Domain Home Loans_;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

**Who are we?**

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What’s next?

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