Customer Experience Representative
1 week ago
An award-winning, world-first organisation, my client proudly manufactures their product on the Australian shore.
With no impact to product supply, they thrived throughout COVID and are now going through a period of significant growth and expansion - they've come a long way since the development of their first product in 2018.
Based in Brisbane, but with sales expanding across the United States and soon to be UK, we are looking for another Customer Service Representative to join the team.
What is the position?Reporting into the Customer Experience Manager, you will play a crucial part in delivering an exceptional experience to our wide range of clients, managing the support and administrative aspects of the sales and customer service functions
More specifically, you will:
Through inbound and outbound CX channels, assist, nurture and educate new and existing clients, builders, and dealers;
Enter inbound sales orders and process orders through order management procedures;
Maintain and administer accurate and detailed customer enquiries, sales leads and orders fulfilment tasks, via the internal CRM;
Managing the entry of and fulfilment of purchase orders with external suppliers; and
Show commitment to delivering quality outputs to clients and customers, via high volume data entry through HubSpot & MYOB to manage and maintain orders.
Previous experience in contact centre environments is highly regarded;
Minimum two years' experience in a similar support role, with previous experience in supporting a sales team is highly desirable;
Experience in CRM (HubSpot a distinct advantage) usage tools and a working knowledge of industry specific software programs; and
A high level of initiative with a preparedness to learn and adopt new technology, work practices, systems and procedures.
Note:
Core Hours are Monday through Friday, 7:00am to 5:00pm. You will work within the team on a rotating roster.
Please submit your resume in Word format only.
Hannah Robinson.
ASSOCIATE, BUSINESS SUPPORT
Get in touch
Call me on
Visit me at the Brisbane offices
Connect with me on LinkedIn
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