Customer Experience Representative

1 week ago


Fortitude Valley, Queensland, Australia u&u Recruitment Partners Full time
Who is my client?

An award-winning, world-first organisation, my client proudly manufactures their product on the Australian shore.

With no impact to product supply, they thrived throughout COVID and are now going through a period of significant growth and expansion - they've come a long way since the development of their first product in 2018.

Based in Brisbane, but with sales expanding across the United States and soon to be UK, we are looking for another Customer Service Representative to join the team.

What is the position?

Reporting into the Customer Experience Manager, you will play a crucial part in delivering an exceptional experience to our wide range of clients, managing the support and administrative aspects of the sales and customer service functions

More specifically, you will:
Through inbound and outbound CX channels, assist, nurture and educate new and existing clients, builders, and dealers;
Enter inbound sales orders and process orders through order management procedures;
Maintain and administer accurate and detailed customer enquiries, sales leads and orders fulfilment tasks, via the internal CRM;
Managing the entry of and fulfilment of purchase orders with external suppliers; and


Show commitment to delivering quality outputs to clients and customers, via high volume data entry through HubSpot & MYOB to manage and maintain orders.

And what am I looking for in you?

Previous experience in contact centre environments is highly regarded;
Minimum two years' experience in a similar support role, with previous experience in supporting a sales team is highly desirable;
Experience in CRM (HubSpot a distinct advantage) usage tools and a working knowledge of industry specific software programs; and

A high level of initiative with a preparedness to learn and adopt new technology, work practices, systems and procedures.

Note:

Core Hours are Monday through Friday, 7:00am to 5:00pm. You will work within the team on a rotating roster.

Please submit your resume in Word format only.

Hannah Robinson.

ASSOCIATE, BUSINESS SUPPORT

Get in touch
Call me on
Visit me at the Brisbane offices
Connect with me on LinkedIn

  • Fortitude Valley, Queensland, Australia Domain Group Full time

    \Who are you? Using every interaction as an opportunity to improve customer relationships, ensuring their satisfaction and loyalty. Act as a customer advocate, working crossfunctionally to resolve any issues or obstacles. Drive customer adoption and engagement, helping customers realise the total value of our solutions. Collaborate with sales teams to...

  • Customer Service

    7 days ago


    Fortitude Valley, Queensland, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems Fulltime permanent position WFH 2 days once trainedThe CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound customer service...


  • Fortitude Valley, Queensland, Australia Karl Chehade Dry Cleaning Full time

    Dry Cleaning Shop - Customer Service Super StarKC Dry CleaningFortitude Valley, Brisbane QLDRetail Assistants (Retail & Consumer Products)Full time$20 - $25 per hourAustralia's largest dry cleaner is looking for fashion-forward, customer service-savvy brand ambassadors to work at our flagship store in Fortitude ValleyThe hours are:Monday to Friday: 7 am to...

  • Customer Service

    1 week ago


    Fortitude Valley, Queensland, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems Fulltime permanent position WFH 2 days once trainedThe CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound customer service...


  • Fortitude Valley, Queensland, Australia Technology One Limited Full time

    At TechnologyOne, we have one mission - transform business and make life simple for our customers. How do we do this? With the help of awesome people like YOU.To help us accomplish our mission, we need people from all walks of life. We believe a vibrant, diverse and inclusive workforce is the way forward. As an industry leader in diversity, we strive to make...


  • Fortitude Valley, Queensland, Australia Sime Darby Motors Full time

    Job Details: Reference # Location(s) Fortitude Valley Expertise General, Administration, Call Centre Job level(s) Experienced, Supervisory, Management Work type(s) Permanent More details (document)The Sime Darby Motors Group in Brisbane owns and operates several prestige automotive dealerships, representing some of the world's most desirable automotive...


  • Fortitude Valley, Queensland, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Fortitude Valley, Queensland, Australia Wall Street Full time

    Be part of the most luxurious timber flooring company in Australia- $150,000 OTE Uncapped Join our sales driven team with genuine focus on customer careABOUT THE COMPANY:We are not just another timber flooring company. WhileWOODCUT was launched 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director's...


  • Fortitude Valley, Queensland, Australia Sime Darby Motors Full time

    Job Details: Reference # Location(s) Fortitude Valley Expertise Human Resources Job level(s) Entry Level, Graduate Work type(s) Temporary More details (document)Sime Darby Motors is one of the leading automotive groups in Australia, representing a large range of luxury brands. Sime Darby Motors is actively involved in all facets of the automotive business -...


  • Fortitude Valley, Queensland, Australia Sime Darby Motors Full time

    Job Details: Reference # Location(s) Fortitude Valley Expertise Call Centre Job level(s) Entry Level Work type(s) Permanent More details (document)Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will have the...


  • Fortitude Valley, Queensland, Australia PROTRADE United Full time

    Join Australia's #1 Business Coaching & Advisory organisation:Working specifically with Trades and Construction Business':- Work week Tuesday, Wednesday, Thursday (more hours if desired):Attractive Remuneration $$$ + Uncapped Commissions:- Enjoy world class training & developmentAustralia's #1 Business Coaching & Mentoring organisation that provides trade...


  • Fortitude Valley, Queensland, Australia TSYS Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Fortitude Valley, Queensland, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...


  • Fortitude Valley, Queensland, Australia Guzman y Gomez Full time

    Company DescriptionAt Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate...

  • Customer Advisor

    7 days ago


    Fortitude Valley, Queensland, Australia u&u Recruitment Partners Full time

    Who are u&u?Who are we partnering with?Our client manages and operates water infrastructure for irrigation, water supply, and environmental purposes.The role:Working as part of a team, you will ensure processes and systems relating to customer services, accounts / billing, and other transactional services are maintained and delivered in accordance with...

  • Customer Support

    1 week ago


    Fortitude Valley, Queensland, Australia Prestige Staffing Solutions Full time

    Full-Time Paid Traineeship - Customer Support & Operations SpecialistPosition: Customer Support & Operations Specialist TraineeType: Full-TimeLocation: Bowen Hills, QLD, 4006Duration: 1 YearQualification: Certificate III in BusinessAbout Audeara:Audeara is a global leader in hearing health, dedicated to revolutionizing listening solutions for individuals...


  • Fortitude Valley, Queensland, Australia Wall Street Full time

    Uncapped commissions Join an industry leader and a growing company Expert in tiles? This is the role for youSignorino is Australia's leading supplier of premium natural stone, terrazzo and porcelain surfaces, known for offering the highest quality and luxurious tiles and stone in the market. Trusted for decades by Interior Designers and Architectural...


  • Fortitude Valley, Queensland, Australia Codafication Full time

    About Codafication**At Codafication we are pioneering new ways to make the world simpler.We an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their processes to save...


  • Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full time

    Description:About UsGlobal Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce.Comprising of leading service...


  • Fortitude Valley, Queensland, Australia CoreLogic Full time

    Job Summary:Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing...