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Customer Advisor
1 week ago
Who are u&u?
Who are we partnering with?
Our client manages and operates water infrastructure for irrigation, water supply, and environmental purposes.
**The role**:
Working as part of a team, you will ensure processes and systems relating to customer services, accounts / billing, and other transactional services are maintained and delivered in accordance with company policies and procedures.
**Other responsibilities include**:
Providing end-to-end customer support services, answering general enquires from the public, customers, and staff, and resolving customer contract grievances and concerns;
Performing transactional services in relation to property transfers, processes, and workflows and the maintenance of standard customer contracts;
Demonstrating initiative in improving processes and systems relating to the provision of customer services, accounting services, and billing;
Contributing positively to the overall effectiveness and efficiency of the Customer Service team to achieve team goals and KPIs; and
Participating in a 24 / 7 on-call roster for emergencies.
**What we are looking for**:
Ability to develop policies, procedures, and practices aimed at minimising operational impacts of business operations;
Customer service experience in a relevant utility organisation;
Well-developed experience and expertise in customer service;
Sound knowledge of and experience in managing customer-related business processes including billing systems and online customer service systems relating to complex customer transactions;
High level of attention to detail; and
High-level computer literacy and ability to use online information systems.
Please submit your resume in Word format only.
Cassandra Waugh.
SENIOR ASSOCIATE, BUSINESS SUPPORT
Get in touch
Call me on 07 3232 9118
Visit me at the Brisbane offices
Connect with me on LinkedIn
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