Training and Support Officer

6 months ago

Melbourne, Australia Arrotex Pharmaceuticals Pty Full time

We are a values-led business with a supportive and friendly team and culture
- The ability to work autonomously and drive your own success
- Convenient head office location close to public transport, cafés and shops

**About the role**:
The Buy It Right (BIR) Team are seeking to appoint a service-focused Trainer to join our Melbourne/Sydney office on a full time basis. The role is nationally responsible is responsible for training and supporting retail pharmacy staff on the use of BIR to achieve improved product stock profile, working capital savings, and resource efficiencies in the store.

**You will be responsible for**:

- Train staff on the proper use of BIR and how it works with the pharmacy point-of-sale system.
- Be competent in the pharmacy point-of-sale system that BIR operates on.
- Understand ordering process and troubleshoot replenishment queries.
- Follow up on Initial training with the pharmacy team to review previous training and provide ongoing support to retail staff as they lean and use the software.
- Develop and deliver training programs and materials, including presentations or user guides.
- Respond to helpdesk queries to educate and improve the customer experience.
- Monitor the progress of stores and provide feedback and coaching to improve their performance.
- Respond to helpdesk queries to educate and improve the customer experience.
- Educate the BIR and PAG team to support the implementation of the solution to the wider customer base.

**Skills and experience required**:

- Extensive experience working in Training and/or Learning and Development role, preferably within the Pharmacy space.
- Experience using Buy It Right System.
- Experience in Stock Management.
- Experienced in training virtually.
- Excellent skills in training facilitation and assessment.
- Certificate IV Training and Assessment (or equivalent)
- Experience in facilitating induction programs, on-the-job technical skills training, and blended learning solutions in operational environments

**About The Platform Alliance Group**:
The Platform Alliance Group is one of Australia’s largest pharmacy networks. With over 20 years of experience, we focus on creating healthy communities and supporting our members. Together, as two leading independent pharmacy groups, Pharmacy Alliance and Pharmacy Platform, we’ve merged to create The Platform Alliance Group. With our combined experience and expertise, we are positioned to build the strongest independent pharmacy network in Australia. With a diverse suite of brands and offers to support independent pharmacies, The Platform Alliance Group will continue to evolve the customer-centric retail focus of each group to build brand strategies that improve consumer, member, and supplier partner outcomes.
- At The Platform Alliance Group, we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive to create an equal employment environment where everyone from any background can be themselves._

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