Conference and Events Attendant

2 months ago

Melbourne, Australia Hub Australia Full time

Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Certified Great Place to Work organisation
- Comprehensive wellness & lifestyle package

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Our newest venture? A premium clubhouse in the heart of Melbourne's CBD.**

Welcome to a workspace where sophistication meets functionality, where tenants transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, tailor-made workspaces, and an opulent wellness centre. As we prepare to unveil this exciting new venture, we are seeking an exceptional Conference and Events Attendant to join our team to curate a seamless, truly remarkable customer experience.

**What your day to day will look like (but not limited to)**:
Deliver truly exceptional hospitality experiences by embracing a high end approach to meetings, conferences and events. Your passion for quality authentic service will be unforgettable as you welcome tenants and guests to our lavish business centre. With a precise eye for detail, you will take pride in assisting tenants with their requirements and ensure each moment is speckled with a little luxury.

**_A Thriving Business Hub:_**
- Taking ownership of our stunning meeting and events facilities. This includes ensuring that rooms are appropriately set up, packed down and reset; a perfected cycle that’ll guarantee our spaces are ready to impress.
- Facilitating seamless event experiences. You’ll go above and beyond whilst liaising with the primary contacts prior to the event, obtaining confidence that everything is prepared prior to the event day.
- You’ll take the lead by becoming the go to person for guest requests and enquiries throughout their time with us. You’ll masterfully curate memorable and impactful experiences that’ll almost guarantee return business.
- Providing gold standard service, you’ll build genuine connections and develop an understanding of the unique requirements for each booking.
- You’ll work collaboratively with the cafe team, arranging event catering and beverages. Checking in with guests regularly, you’ll ensure access to refreshments are readily available.
- Your natural flare for teamwork, alongside our service standards and procedures, will make achieving and exceeding wider hospitality targets a walk in the park

**_A Welcoming Presence:_**
- You’ll take pride in being the welcoming point of contact for guests accessing the business hub.
- The arrival process will be seamless as you’ll go above and beyond; offering refreshments, taking coats and checking in with guests.
- You’ll work collaboratively with the clubhouse team, adapting throughout the day to lend a hand when required. This includes, but is not limited to, assisting with tenant requests, monitoring the welcome desk and ad hoc administrative tasks.
- You’ll live and breathe our company values; Collaboration, Accountability, Adaptability, Resourceful, Beyond Profit.
- You’ve obtained at least 2 years of experience in a high-end hospitality / customer service environment. Having worked in a 4 or 5-star venue would be a significant advantage.
- A passion and clear understanding of our meetings and events offerings, processes and standards.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time management skills and a keen eye for detail are crucial.

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
- Expand your skillset and career trajectory with ou

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