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CRM Specialist

2 months ago

Sydney, Australia TSHR Full time

**CRM Specialist**:

- Location:
Sydney
- Job type:
Permanent
- Salary:
Negotiable
- Contact:
Tamara Michaeil
- Job ref:
BBBH10365_1713751581
- Published:
about 1 hour ago
- Expiry date:
2024-05-22

Are you passionate about luxury brands and experienced in customer relationship management (CRM)? We are currently seeking a dedicated CRM Specialist to join an esteemed luxury brand house and play a pivotal role in enhancing their customer engagement strategies.

**About Them**:
This luxury brand house prides themselves on delivering unparalleled quality, sophistication, and elegance to their esteemed clientele. With a rich heritage and a commitment to excellence, they continue to set the standard for luxury in the industry.

**Role Overview**:
As a CRM Specialist, you will be responsible for developing and implementing innovative CRM strategies to nurture and strengthen the relationships with customers. Working closely with cross-functional teams, you will leverage data-driven insights to deliver personalized and exceptional experiences across all touchpoints.

**Key Responsibilities**:

- Develop and execute CRM strategies to drive customer acquisition, retention, and loyalty.
- Analyze customer data to identify trends, preferences, and opportunities for engagement.
- Collaborate with internal teams to optimize customer journey mapping and segmentation.
- Monitor and analyze campaign performance, providing actionable insights for continuous improvement.
- Stay abreast of industry trends and best practices in CRM and luxury retail.

**Qualifications**:

- Bachelor's degree in Marketing, Business, or related field.
- Proven experience in CRM, preferably within the luxury retail sector.
- Proficiency in CRM software and tools.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Passion for luxury brands and a keen eye for detail.

Join them:
If you're a CRM professional with a passion for luxury brands and a drive to deliver exceptional customer experiences, we want to hear from you. Join the team and become part of a legacy of luxury and excellence.

- Please note this role can be based in Sydney or Melbourne.

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