Claims Dispute Resolution Case Manager
5 months ago
A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let’s create a brighter future together, let’s make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.As the Internal Dispute Resolution Claims Case Manager, you’ll be responsible for investigating and resolving disputes relating to claims decisions, with an independent and unbiased view. You will understand the areas of the dispute that meet or do not meet relevant regulations, process, and compliance obligations. You will prepare written responses to claims complaints, and liaise with senior stakeholders to provide appropriate resolution of customer disputes with the objective of resolving customer complaints, repairing damaged customer relationships, and retaining customers at risk of attrition. You will work with customers to manage expectations, deliver on commitments, provide clear responses on Zurich’s position, and ensure all regulatory and internal timeframes are adhered to.
- Important to your success - let’s grow together- An advanced level of customer service and complaint resolutions skills, with exceptional communication skills.
- Comprehensive understanding of life insurance claims handling practices and processes.
- Strong knowledge of RG271 principals, the Insurance Contracts Act, relevant regulations, legislations, and medical insurance terminology.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive
-
Claims Case Manager
3 weeks ago
North Sydney Council, Australia Zurich Insurance Group Full timeKey ResponsibilitiesWe are seeking an experienced Claims Case Manager to join our team. As an Internal Dispute Resolution Claims Case Manager, you will be responsible for investigating and resolving disputes relating to claims decisions in an independent and unbiased manner.You will have a comprehensive understanding of life insurance claims handling...
-
Idr Claims Dispute Resolution Case Manager
2 months ago
North Sydney, Australia Zurich Insurance Full time**How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our...
-
Senior Claims Dispute Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia Crawford & Company Full timeAbout the RoleWe are seeking a highly skilled Senior Claims Dispute Resolution Specialist to join our team at Crawford & Company.As a Senior Claims Dispute Resolution Specialist, you will play a critical role in ensuring the fair and effective resolution of complaints related to insurance claims management. Your expertise in technical claims knowledge,...
-
Dispute Resolution Claims Specialist
4 weeks ago
Sydney, New South Wales, Australia Crawford & Company Full timeKey Responsibilities:As a member of our team at Crawford & Company, you will be responsible for maintaining a high level of case load of property claim contacts following complaints. This will involve working directly with claim adjusters to examine claims forms, policies and endorsements, client instructions and other records to determine coverage. You will...
-
Dispute Resolution Specialist
2 weeks ago
North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full timeInsurance dispute resolution specialist sought by Chubb Insurance Australia Limited to manage complaints and disputes regarding retail and wholesale policies for Australia and New Zealand.About the RoleThis role involves assisting in the investigation and resolution of internal and external customer complaints and disputes, collaborating with internal...
-
Claims Specialist
2 weeks ago
Sydney, New South Wales, Australia Crawford & Company Full timeAbout the RoleCrawford & Company is a leading claims management provider with operations in over 70 countries. As a Claims Specialist, you will be responsible for managing property claims and resolving disputes.Job SummaryThe ideal candidate will have at least 3 years' experience in insurance claims management review or assessment. They will also have...
-
Dispute Resolution Specialist
7 months ago
North Sydney, Australia Zurich Insurance Full timeA new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...
-
Dispute Resolution Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeKey ResponsibilitiesAs an External Dispute Resolution Case Manager at Auto & General, you will provide support and advice to internal stakeholders on a case-by-case and issue-oriented basis.You will be responsible for managing the investigation and response to customer disputes received directly from the Australian Financial Complaints Authority (AFCA),...
-
Specialist, Claims Resolution
1 month ago
Sydney, Australia Insurance Australia Group Full timeCreate impact as a **Claims Resolutions Specialist** Join the largest general insurance group in Australia and New Zealand. Insurance so much more than you think. **Your Role** Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and...
-
Claims Resolution Specialist
1 month ago
Sydney, New South Wales, Australia Crawford & Company Full timeAbout the RoleCrawford & Company is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for ensuring the fair, effective, and timely resolution of complaints in accordance with Crawford/client/regulatory requirements.Key Responsibilities:Maintaining an expected case load of property...
-
Claims Case Manager
13 hours ago
Sydney, New South Wales, Australia Kennedy Reid Full timeAbout the RoleWe are seeking an experienced Claims Case Manager to join our team at Kennedy Reid. In this role, you will be responsible for managing a portfolio of personal accident claims from end to end.As a Claims Case Manager, you will be working closely with stakeholders to ensure timely and efficient resolution of claims. You will also be responsible...
-
Claims Resolution Specialist
1 month ago
North Sydney Council, Australia Zurich Insurance Group Full timeJoin Zurich Insurance Group as a Claims Resolution SpecialistZurich Insurance Group is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for investigating and resolving disputes related to claims decisions, providing independent and unbiased views.You will work closely with customers...
-
Claims Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia Crawford & Company Full timeAbout the RoleWe are seeking a skilled Claims Resolution Specialist to join our team in Australia. As a key member of our claims management team, you will be responsible for ensuring the fair and timely resolution of complaints in accordance with regulatory requirements.Your primary focus will be on reviewing and managing complex complaints that require...
-
Dispute Resolution Specialist
6 months ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...
-
Case Manager
2 months ago
Sydney, Australia Resolution Life Full timeAbout Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...
-
Dispute Resolution Specialist
6 months ago
North Sydney, Australia Zurich Insurance Full time**A new adventure awaits..** At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our...
-
Dispute Resolution Specialist
6 months ago
North Sydney, Australia Zurich Insurance Full time**A new adventure awaits** - At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. - We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our...
-
Case Manager
4 weeks ago
Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeClaims Resolution Specialist - Personal Injury InsuranceWe are seeking a skilled Claims Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our claims management team, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation.Your Key...
-
Case Manager
6 months ago
North Lakes, Australia Auto & General Insurance Full time**The role**: As part of the Customer Advocacy and Assurance team, you will manage the independent assessment, investigation and resolution of internally escalated disputes and external disputes received from the Australian Financial Complaints Authority (AFCA) and other third-party authorities. You will put your excellent communication and problem-solving...
-
Dispute Resolution Specialist
1 month ago
North Sydney Council, Australia Zurich Insurance Group Full timeAbout the RoleZurich Insurance Group is seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our Dispute Resolution Team, you will play a critical role in protecting Zurich by reviewing customer complaints, making it right with the customer, governing the complaints process, and producing insights on the complaint...