Boss Production Support Team Lead
3 months ago
**Employment Term**: Permanent
**Role**: Boss Production Support Team Lead
**Location**: Australia/Flexible
**Manages**: 3
Reporting to the Technology Manager -Core Systems, a great opportunity arises as the Boss Production Support Team Lead. The role ensure that the Core System (BOSS) remains available, secure and compliant as a critical system within the Bupa Technology ecosystem. This involves meeting all necessary security and audit controls, actively monitoring the system to anticipate and resolve issues, minimizing escalations, resolving priority issues within specified timeframes, and coordinating team activities to actively improve system health.
**key responsibilities include the following**:
- Partner with Business & Technology SME’s to resolve system issues/degradations/outages.
- Implement thorough monitoring and reporting of Core System health and have a mindset of continuous improvement
- Work with the product managers/business stakeholders to assess the business impact of system defects and prioritise accordingly.
- Provide quality control & thorough reviews of all analysis and defect fixes for the Core Systems.
- Document key learnings to improve upskilling and the teams ability to efficiently solve problems by leaning on past experience
- Support the coordination of analysis, development, testing & release of defects and small enhancements for the BOSS Core System.
- Liaise with business stakeholders and SME’s to review Business Requirements of prioritised business needs that require system changes.
- Other responsibilities as directed by the Technology Manager.
You may also carry out any other duties reasonably requested by Bupa from time to time.
**To be successful in this role you’ll need**:
- Tertiary qualification in an IT discipline or related field; or relevant experience (desirable)
- Problem-solving skills - requires significant problem-solving skills to assess the situation & rapidly arrive at a resolution
- Excellent Communication skills - this role relies heavily on both written and verbal communication when interacting with stakeholders in varied backgrounds (Business, Technology, Security, etc)
- A individual who can create an empowering and energised environment that encourages team members to rally around a problem and take ownership.
- Levelheaded and focused when dealing with priority Production Support issues, gathering key SME’s together, leading their team towards consensus & resolution.
- Is a relationship builder and can run meetings to an agenda and objectives.
- Excellent understanding of methods for knowledge management with an emphasis on creating internal guides, policy, processes to improve team performance.
- Pervious software development experience, specifically in COBOL systems, combined with Code Management via GIT, ADO Task Tracking, and ADO Agent/Pipeline Management.
**What’s in it for you?**
As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect, and consider everyone, knowing your difference will make the difference.
- Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as Bupa services such as Dental and Optical
- A ‘People First’ wellness program - SMILE. Provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides, and product discounts. You will feel happier & healthier for working at Bupa
-
Production Lead
6 months ago
Melbourne, Australia A Mighty Lamb Production Full time**Booking**: **COMPANY**: A Mighty Lamb Production specializes in the hottest emerging artists and bands from around the world through their platform BREAKING SOUND; a premium showcase and radio platform for the hottest emerging artists and bands. They are located in the US, UK, NZ, Iceland, CAN, and AUS. ROLE: This role is to be a venue operations with the...
-
Engineering Team Lead
7 months ago
Melbourne, Australia carsales Full timeWhat’s on offer : A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, an AFR BOSS Best Place to Work, a Family...
-
Digital Product Owner
2 months ago
Melbourne, Australia Team Global Express Full timeAs a **Digital Product Owner **at **Team Global Express **, you will be at the forefront of driving the product vision, evolution, and roadmap for our digital capabilities. Your role is pivotal in ensuring that our products deliver the intended business and customer benefits. You will lead with a digital and customer-first approach, leveraging your...
-
Production Operations Team Lead
3 weeks ago
North Melbourne, Victoria, Australia Country Road Group Full timeAbout the RoleAs a Production Operations Manager at Country Road Group, you will play a pivotal role in driving production efficiency and ensuring seamless execution of production orders. With a focus on collaboration and stakeholder management, this role is ideal for an experienced leader who can inspire and motivate their team to deliver exceptional...
-
Product Manager
6 months ago
Melbourne, Australia carsales Full time**Company Description** **_ Are you ready to be a big part of something big?_** Autonomy to choose where you work from - Office, Hybrid or Anywhere. We also bring the whole team together for planned collaboration, communication, and connection events 2-3 times per year. **What’s on offer** - Autonomy to choose where you work from - Office, Hybrid or...
-
Product Support Team
2 months ago
Melbourne, Australia Digital Stack Full timeDigital Stack is an all-in-one marketing and brand management platform for franchise and multi-location businesses. No other tool gives companies the same brand consistency, performance and control over the marketing of their network, domestically and internationally. We are looking for a Helpdesk Support Assistant to work alongside our team in Australia...
-
Sales Team Leader
4 weeks ago
Melbourne, Victoria, Australia Frucor Suntory Full timeAbout Frucor SuntoryWe are a new $3 billion multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food.Our market-leading portfolio includes over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, V Energy, Maximus, and Suntory BOSS Coffee.
-
Customer Support Team Leader
7 months ago
Melbourne, Australia i motor Full time**Company Description** Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big...
-
Product Lead
6 months ago
Melbourne, Australia Splend Full time**About Us** Splend offers customers the opportunity to enjoy the benefits of car ownership through flexible car subscription services. Our innovative offerings cater to rideshare and delivery drivers partnering with platforms like Uber, AmazonFlex, and others. In essence, we enable individuals to assume control of their career, however, our commitment...
-
Product Lead
6 months ago
Melbourne, Australia S2M Full timeTake a Product to Market - Full Remote We are seeking a dynamic and experienced Product Lead to join our client who work remotely across Australia. As a Product Lead, you will be responsible for guiding the development and execution of the product strategy, ensuring alignment with company goals and customer needs. With the company about to embark on their...
-
Product Designer
6 months ago
Melbourne, Australia carsales Full time**Company Description** Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big...
-
Product Development Manager
4 weeks ago
Melbourne, Australia HUB24 Group Full timeHUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...
-
Vm Production Lead
4 weeks ago
Melbourne, Australia Country Road Group Full time**VM Production Lead**: **Job No.**: 997067 **Location**: Melbourne - CBD & Inner **Job type**: Full-Time **_Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting...
-
Customer Support Team Lead
6 months ago
Melbourne, Australia Afterpay Full time**Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...
-
Dimensions Support Team Lead
6 months ago
Melbourne, Australia Bupa Full time**The opportunity**: We’re on the lookout for a Dimensions Support Team Lead to join Bupa! Bringing your previous Team Leader experience within Time & Attendance or Payroll, you will lead a team of Dimensions Support Consultants and manage pay period close activities in an efficient and timely manner. You will also be responsible for the overall...
-
Tyre Support Specialist
3 weeks ago
Melbourne, Victoria, Australia carsales Full timeCompany OverviewCarsales is a leading provider of tyre sales and services, aiming to create a hassle-free purchasing experience for customers. Our seamless eCommerce network connects tyre brands with the largest fitment network in Australia.About the RoleWe are seeking a skilled Customer Service Officer to join our team, supporting customers through their...
-
Application Support Team Lead
6 months ago
Melbourne, Australia Xplor Full time**Company Description** At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With...
-
Product Lead
3 months ago
Melbourne, Australia Airwallex Full timeAbout Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Lead Product Manager
3 months ago
Melbourne, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Transformation Manager
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeWe are seeking a highly skilled Transformation Manager to join our team at Lead Group based in Melbourne. This is an exciting opportunity for a Restructuring Senior Manager who has significant experience in managing and conducting complex restructuring processes.The ideal candidate will have exposure to corporate distress, voluntary liquidations,...